Customer Support Specialist

4 weeks ago

St John's, Newfoundland and Labrador, Canada Randstad Canada Full time
Customer & Technical Support Representative Role

As a Customer & Technical Support Representative at Randstad Canada, you will play a critical role in enhancing customer satisfaction by providing timely and effective technical support. This position is perfect for those looking to kickstart their career in a tech-savvy environment.

Key Responsibilities:
Provide remote technical support for hardware, software, and networking issues using advanced tools and remote desktop solutions.
Deliver exceptional customer service with empathy and urgency, effectively addressing and resolving customer concerns.
Troubleshoot and resolve technical problems at the first point of contact, escalating issues as needed.
Validate customer entitlements, including warranty and billing status, before dispatching service technicians.
Maintain up-to-date knowledge of products, software, and systems to enhance customer support.
Contribute to knowledge systems and provide feedback to continuously improve customer experience.
Adhere to service level agreements (SLAs) to meet customer expectations.

Requirements:
Post-secondary education in IT or a related field is an asset.
Previous technical support experience is a plus.
Solid problem-solving skills with experience troubleshooting technology issues (computers, printers, software).
Excellent communication skills (verbal and written) and the ability to engage with customers effectively.
Ability to work independently and as part of a team, demonstrating critical thinking and decision-making skills.
Strong attention to detail and multitasking ability in a fast-paced environment.

Why Work with Us:
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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