Customer Relations Specialist

4 weeks ago


Granby, Quebec, Canada Artopex Inc. Full time
Position Overview

As a key member of our team at Artopex Inc., you will play a vital role in ensuring customer satisfaction and maintaining our reputation for excellence in service.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years.
  • Experience: A minimum of 2 years of relevant experience or equivalent.
Key Responsibilities
  • Effectively address and resolve customer complaints and concerns.
  • Respond to inquiries and provide accurate information to clients.
  • Facilitate refunds and credits as necessary.
  • Maintain detailed records and statistics related to customer interactions.
  • Gather and analyze all pertinent information to evaluate client feedback, inquiries, and complaints, ensuring the delivery of valuable information and services.
  • Receive and document complaints systematically.
Personal Attributes
  • Strong interpersonal skills.
  • Exceptional verbal communication abilities.
BenefitsHealth Benefits
  • Comprehensive dental plan.
  • Disability benefits.
  • Health care plan.
Financial Benefits
  • Life insurance coverage.
  • Pension plan.
Work Environment
  • Work Term: Permanent position.
  • Work Language: Bilingual communication required.
  • Hours: Full-time, 40 hours per week.


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