Customer Support Specialist

4 weeks ago


Granby, Quebec, Canada Artopex Inc. Full time
Position Overview

As a Customer Support Specialist at Artopex Inc., you will play a crucial role in ensuring customer satisfaction and maintaining the integrity of our service delivery.

Qualifications
  • Education: Completion of a college, CEGEP, or equivalent program lasting 1 to 2 years.
  • Experience: A minimum of 2 years and less than 3 years in a similar role.
Key Responsibilities
  • Address and resolve customer complaints and concerns effectively.
  • Provide accurate information and respond to inquiries from clients.
  • Facilitate refunds and credits as necessary.
  • Maintain comprehensive records and statistics related to customer interactions.
  • Gather and analyze relevant information to assess feedback and complaints, ensuring meaningful service delivery.
  • Log and track complaints for further action.
Personal Attributes
  • Strong interpersonal skills.
  • Exceptional verbal communication abilities.
Benefits
  • Health Benefits: Includes dental plan, disability benefits, and health care plan.
  • Financial Benefits: Life insurance and pension plan.

Employment Type: Permanent

Working Language: Bilingual

Work Hours: 40 hours per week



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