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Customer Support Specialist

3 months ago

Granby, Quebec, Canada Artopex Inc. Full time
Position Overview

As a Customer Support Specialist at Artopex Inc., you will play a crucial role in ensuring customer satisfaction through effective communication and problem resolution.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years, or equivalent experience.
  • Experience: A minimum of 2 years and less than 3 years in a customer service role.
Key Responsibilities
  • Respond to customer inquiries and provide accurate information.
  • Address and resolve customer complaints and concerns.
  • Process refunds and credits as necessary.
  • Maintain detailed records and statistics related to customer interactions.
  • Gather and analyze relevant information to effectively address client feedback and inquiries.
  • Log and manage customer complaints efficiently.
Personal Attributes
  • Strong interpersonal skills to foster positive customer relationships.
  • Exceptional verbal communication abilities.
Benefits
  • Health Benefits: Includes a dental plan, disability benefits, and a comprehensive health care plan.
  • Financial Benefits: Life insurance and a pension plan are provided.

Employment Type: Permanent

Work Language: Bilingual

Working Hours: 40 hours per week