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Front Desk Representative

2 months ago

ThompsonNicola Regional District, Canada Days Inn & Suites Thompson Full time
Hotel Front Desk Clerk Position

We are seeking a highly organized and customer-focused individual to join our team at Days Inn & Suites Thompson as a Front Desk Clerk. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration: Register guests and assign rooms upon arrival, ensuring accurate and efficient processing of guest information.
  • Room Reservations: Handle room reservations, including cancellations and changes, in a timely and professional manner.
  • Guest Communication: Inform guests about hotel amenities and services, and provide assistance with special requests and needs.
  • Check-Out Process: Process guest check-outs, calculate fees, and receive payments in a prompt and courteous manner.
  • Phone and Message Handling: Answer phone calls, take messages, and direct calls to the appropriate team member or department.
  • Special Needs Assistance: Assist guests with special needs, such as mobility or dietary requirements, to ensure a comfortable and enjoyable stay.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues or concerns in a professional and courteous manner.
Requirements and Qualifications
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will provide training for the right candidate.
  • Work Setting: Hotel, motel, or resort environment.
  • Personal Qualities: Customer-focused, organized, and a team player.
  • Language: English.
  • Hours Per Week: 40 hours per week.