Technical Support Manager

4 weeks ago


Toronto, Ontario, Canada The Bridger Group Full time

About The Bridger Group

We are a leading recruitment agency that specializes in placing top talent in various industries. Our client, a $300M global building products manufacturer, is seeking a highly skilled Technical Support Manager to oversee their warranty and technical support workflows.

Key Responsibilities

  1. Manage warranty and technical support flows to ensure seamless customer experience
  2. Coordinate field training, warranty, and delivery issues between field and factory teams
  3. Drive growth initiatives while maintaining high customer satisfaction levels

Requirements

  1. 10+ years of experience in managing after-sales support teams and infrastructure
  2. Strong technical knowledge of HVAC products and systems
  3. Ability to read construction drawings, layouts, and electrical, hydraulic schematics

What We Offer

The successful candidate will have the opportunity to work with a market leader in the building products industry, driving growth and innovation while delivering exceptional customer support.



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