Bilingual Contracting Administrator

7 days ago

Old Toronto, Ontario, Canada Foresters Financial Services, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Contracting and Licensing Coordinator to join our team at Foresters Financial Services, Inc. As a Contracting and Licensing Coordinator, you will be responsible for ensuring that producers and up-line management are contracted and licensed promptly, as per established guidelines and service levels.

Key Responsibilities
  • Contract Administration: Administer contracting and licensing for all distribution channels, ensuring that all producers and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments.
  • Customer Service: Provide customer service support through our dedicated service channels, accurately answering questions and/or resolving contracting and licensing inquiries.
  • Contract Processing: Process new producer and up-line management contracting packages, reviewing for completeness and following up on outstanding contractual requirements.
  • Background Checks: Administer, review & adjudicate background checks within established approval guidelines, communicating with producers when necessary to obtain clarification regarding financial or criminal aspects on the background check report.
  • State Appointments: Process state appointments for producers and up-line management, permitting them to sell for Foresters.
  • System Maintenance: Add and maintain accurate producer and up-line personal, contracting & licensing information on all applicable systems.
  • Terminations: Process producer and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified.
  • Contracting and Licensing Support: Respond to and ensure efficient & accurate resolution to daily inquiries pertaining to contracting and licensing issues, meeting established service level standards.
  • License Renewals: Track and notify producers and up-line regarding expiring licenses and update systems as necessary with new information.
  • Error and Omission Coverage: Track and notify producers and up-line regarding expiring errors and omissions coverage and update systems as necessary with new information.
Requirements
  • Education: Post-secondary diploma in a related field or equivalent experience.
  • Communication Skills: Excellent written and verbal communication skills.
  • Language Skills: French written and verbal skills would be considered an asset.
  • Problem-Solving Skills: Strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
  • Decision-Making Skills: Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues.
  • Knowledge: Knowledge of producer and up-line contracting for both Canada and the US is an asset.
  • Technical Skills: Accurate keyboarding skills with good working knowledge of Word and Excel.
  • Software Knowledge: Knowledge of PMACS and PMACS web portal would be an asset.
  • Work Schedule: Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
About Us

Foresters Financial Services, Inc. is an international financial services provider with a unique history that began in 1874 when we set out to provide access to life insurance for average, working families. More than 140 years later, we provide life insurance, savings, retirement and investment solutions that help families achieve long-term financial health and security.

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