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Bilingual Contract Administration Specialist
3 months ago
- Oversee the administration of contracts and licensing across all distribution channels, ensuring that all producers and their management are appropriately contracted, licensed, and appointed as required by state and provincial insurance authorities.
- Deliver customer service support via our dedicated helpline, with phone assistance required on a scheduled and rotational basis.
- Manage the processing of new contracting packages for producers and their management.
- Examine contracting packages for completeness, following up on any outstanding contractual obligations.
- Conduct and adjudicate background checks within established approval criteria, communicating with producers as necessary to clarify financial or criminal aspects of the background check report; recommend exceptions or declines when appropriate.
- Facilitate state appointments for producers and their management, enabling them to sell on behalf of Foresters.
- Maintain accurate records of producer and management personal, contracting, and licensing information across all relevant systems.
- Process terminations for producers and management in the systems when notified, ensuring that the relevant state or province is properly informed.
- Address and ensure the efficient resolution of daily inquiries via telephone and email regarding contracting and licensing matters, adhering to established service level standards.
- Monitor and inform producers and management about expiring licenses, updating systems with new information as necessary.
- Track and notify producers and management regarding expiring errors and omissions coverage, updating systems as required with new details.
- Post-secondary diploma in a relevant field or equivalent experience.
- Exceptional written and verbal communication skills are essential.
- Proficiency in French, both written and verbal, is considered an asset.
- Ability to effectively manage multiple tasks under pressure and meet various deadlines while maintaining a strong attention to detail.
- Adaptable to changing needs and schedules, with the capability to organize and prioritize workload effectively.
- Sound judgment and decision-making skills to address contracting and licensing challenges effectively.
- Familiarity with producer and management contracting processes in both Canada and the US is advantageous.
- Strong problem-solving and analytical skills are required.
- Proficient keyboarding skills with a solid working knowledge of Word and Excel.
- Experience with PMACS and the PMACS web portal is a plus.
- Availability to work within the hours of Insurance Operations (8:00 am – 8:00 pm).
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