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Administrative Assistant

2 months ago

Old Toronto, Ontario, Canada Accoravillage Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Assistant - Bilingual to join our team at Accoravillage. As a key member of our Residential Administration team, you will be responsible for ensuring all client inquiries and requests are dealt with and processed in a timely and efficient manner.

Key Responsibilities
  • Process various requests received from clients, including administrative requests, manual tickets, and tax inquiries
  • Identify and process requests in a timely fashion, ensuring accuracy and attention to detail
  • Input new account information into our mortgage system, confirming processed requests with clients in a timely manner
  • Prepare Mortgage Assumption Statements and follow up with solicitors for receipt of completed assumption documents
  • Ensure accurate processing and updates through auditing of co-worker processing
  • Identify and solve inquiries in a timely fashion, following up with clients to confirm resolution and customer satisfaction
  • Complete special projects as assigned by the Management Team, distributing faxes and emails through workflow
  • Assist with preparing files for escalation, sorting mail and scanning incoming mail
  • Adhere to policies and procedures to ensure Anti-Money Laundering (AML) requirements are met, when applicable
Requirements
  • Post-secondary education and/or equivalent work experience
  • Mortgage experience an asset
  • Competency in MS Office, with the capacity to learn new technologies and systems
  • Bilingualism (French, English) required, with the ability to interact with English/French-speaking customers or partners
  • Proven organizational skills and demonstrated ability to prioritize and multi-task
  • Proven customer service focus, with strong attention to detail
  • Demonstrated ability to work under pressure and maintain a calm focus during hectic periods
  • Excellent telephone manner, with the ability to resolve problems with customers
About Accoravillage

Accoravillage is a leading provider of residential mortgages, exclusively through the mortgage broker channel. We are committed to delivering exceptional customer service and building long-term relationships with our clients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on excellence and customer satisfaction.