Part-Time User Support Specialist

4 weeks ago

Toronto, Ontario, Canada George Brown College Full time

Competition Number: REQ 6159

TITLE: Part Time - User Service Representative

DIVISION: Academic Services & Learning Resources

SALARY: $ per hour

HOURS: Monday – Friday (varied)

HOURS PER WEEK: 24

STATUS: Regular Part Time Support

EFFECTIVE DATE: Immediately

CLOSING: Open until filled.

Land Acknowledgement

George Brown College acknowledges its location on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is dedicated to fostering an equitable and inclusive environment and actively encourages applications from Indigenous, Black, racialized individuals, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college recognized for its inclusion, excellence, relevance, impact, and leadership.

Key Responsibilities:

  • Provide assistance with a diverse range of software applications and learning resources. Demonstrate the fundamental use of software tools, including the Library Catalogue, and the optimal utilization of hardware and equipment available in the Library Learning Commons (LLC), such as various types of printers.
  • Deliver front-line support for Identity Management (IDM) by verifying user accounts, assigning temporary passwords, assisting users with password resets, and reporting user account issues to the relevant administrators for resolution.
  • Aid users in configuring their personal laptops to connect to the college's wireless network and set up wireless printing in the Library Learning Commons.
  • Recommend software available at the center that supports student needs, including anti-virus and anti-spyware solutions for personal devices, and other applications beneficial for academic work.
  • Assist users in accessing and utilizing their Student E-mail accounts.
  • Provide basic support for clients of student administrative systems, including online applications and courses.
  • Conduct basic troubleshooting of user issues, referring complex technical problems to the appropriate technical staff for resolution.
  • Ensure timely and efficient circulation service using the Library's automated management system.
  • Verify student status and assist with registration and activation in the Library Management System.
  • Perform Photo-ID services by verifying eligibility, capturing images, and producing ID cards.
  • Undertake other related duties as assigned.

Educational and Experience Requirements:

  • Two-year certificate or equivalent from a recognized post-secondary institution in Information Technology or related fields; plus Current Comp TIA A+ Certification is required.
  • Minimum two years of practical experience in a high-volume customer service or IT service environment providing Tier 1 technical support.
  • Demonstrated knowledge of office productivity software and wireless technology.
  • Technical proficiency in diagnosing and troubleshooting Windows and Mac operating systems.
  • Understanding of WiFi and network technologies.
  • Familiarity with consumer hardware, particularly mobile devices.
  • Knowledge of social networking sites and web technologies.

Skills and Attributes:

  • Strong verbal and written communication skills, along with excellent interpersonal and organizational abilities.
  • Capacity to work independently and collaboratively within a team.
  • Ability to manage and prioritize tasks amidst interruptions.
  • Proficient keyboarding skills.
  • General understanding of library operations.
  • Ability to lift and move up to 44 lbs.
  • Familiarity with American Sign Language (ASL) is an asset.
  • Effective interpersonal skills that respect diverse backgrounds and experiences.
  • Flexibility in adapting to change and participating in decision-making processes.

Interview process may consist of a practical skills component.

Notes:

  • The College requires proof of degrees, credentials, or equivalencies from accredited institutions. Credentials may require validation during the interview process.

About Us:

George Brown College prides itself on providing students with real-world learning experiences. Our faculty and staff are integral to this vision, and we support them by fostering a collaborative environment.

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, and an equitable work environment where everyone is valued.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

  • Part-Time User Support Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada George Brown College Full time

    Position: Part-Time User Support SpecialistDivision: Academic Services & Learning ResourcesCompensation: $25.27 per hourWork Schedule: Monday – Friday (varied hours)Weekly Commitment: 24 hoursStatus: Regular Part-Time SupportLocation: ConfidentialPrimary Responsibilities:Deliver front-line assistance for Identity Management by confirming user accounts and...

  • Part-Time User Support Specialist

    1 month ago

    Old Toronto, Ontario, Canada George Brown College Full time

    Position: Part-Time User Service RepresentativeDivision: Academic Services & Learning ResourcesCompensation: $25.27 per hourWork Schedule: Monday – Friday (varied hours)Weekly Commitment: 24 hoursStatus: Regular Part-Time SupportLocation: ConfidentialKey Responsibilities:Deliver front-line assistance for Identity Management by confirming user accounts and...

  • User Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada George Brown College Full time

    George Brown College is seeking a dedicated and skilled User Support Specialist to join our dynamic IT team. In this role, you will provide exceptional technical assistance to students, faculty, and staff, ensuring a seamless and productive technological experience. As a User Support Specialist, you will be the first point of contact for resolving technical...

  • Product Support Specialist

    5 days ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Job Summary:We are seeking a highly skilled Technical Support Product Specialist to join our team at Apex Time Solutions. This role will play a critical part in delivering and supporting our products across various industries in a specific region.Key Responsibilities:Act as a Subject Matter Expert, providing technical assistance to our customer base through...

  • Product Support Specialist

    5 days ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Job Summary:We are seeking a highly skilled Technical Support Product Specialist to join our team at Apex Time Solutions. This role will play a critical part in delivering and supporting our products across various industries in a specific region.Key Responsibilities:Act as a Subject Matter Expert, providing technical assistance to our customer base through...

  • Product Support Technical Specialist

    4 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Position Overview: We are seeking a dedicated Technical Support Product Specialist at Apex Time Solutions. This role is pivotal in ensuring the effective delivery and support of our products across various sectors within a designated area. The Product Specialist will be instrumental in offering technical support to our clientele. As part of the Production...

  • Product Support Technical Specialist

    4 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Position Overview: We are seeking a dedicated Product Specialist for Technical Support. This role is essential for ensuring the effective delivery and assistance of our products across various sectors within a designated area. The Product Specialist will be instrumental in offering technical support to our clientele. As part of the Production Implementation...

  • Product Support Technical Specialist

    4 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Position Overview: We are seeking a dedicated Technical Support Product Specialist to ensure the effective delivery and assistance of our products across various sectors within a designated area. This role is essential in providing technical support to our clientele, facilitating their success with our offerings. As part of the Production Implementation...

  • Technical Support Product Specialist

    2 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Job Summary:We are seeking a highly skilled Technical Support Product Specialist to join our team at Apex Time Solutions. As a key member of our Production Implementation and Support Group, you will play a critical role in providing technical assistance to our customers.Key Responsibilities:Act as a Subject Matter Expert, providing guidance and support to...

  • Technical Support Product Specialist

    2 weeks ago

    Toronto, Ontario, Canada Apex Time Solutions Full time

    Job Summary:We are seeking a highly skilled Technical Support Product Specialist to join our team at Apex Time Solutions. As a key member of our Production Implementation and Support Group, you will play a critical role in providing technical assistance to our customers.Key Responsibilities:Act as a Subject Matter Expert, providing guidance and support to...

  • User Support Professional

    2 weeks ago

    Toronto, Ontario, Canada Zone Placements Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Zone Placements. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients and internal teams.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve technical...

  • User Support Expert

    2 weeks ago

    Toronto, Ontario, Canada Tejas Consultants Inc Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tejas Consultants Inc. As a key member of our technical support group, you will be responsible for providing top-notch support to our users, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesTechnical Support: Respond to user...

  • Part-Time Customer Support Specialist

    4 weeks ago

    Old Toronto, Ontario, Canada George Brown College Full time

    Position: Part-Time User Services AssociateDepartment: Academic Services & Learning ResourcesCompensation: $25.27 per hourWork Schedule: Monday – Friday (flexible hours)Weekly Commitment: 24 hoursEmployment Type: Regular Part-Time SupportWork Location: ConfidentialPrimary Responsibilities:Deliver front-line assistance for Identity Management by confirming...

  • Part Time User Service Representative

    2 weeks ago

    Toronto, Ontario, Canada George Brown College Full time

    Job Summary:George Brown College is seeking a highly skilled and customer-focused individual to join our team as a Part Time User Service Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to students, faculty, and staff, ensuring a seamless and efficient experience.Key...

  • Part Time User Service Representative

    2 weeks ago

    Toronto, Ontario, Canada George Brown College Full time

    Job Summary:George Brown College is seeking a highly skilled and customer-focused individual to join our team as a Part Time User Service Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to students, faculty, and staff, ensuring a seamless and efficient experience.Key...

  • User Support Professional

    2 weeks ago

    Toronto, Ontario, Canada NSUS GROUP INC. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at NSUS GROUP INC. as a User Support Professional. As an IT Service Technician, you will be responsible for providing top-notch technical support to our clients and internal teams.Key ResponsibilitiesTechnical Support: Respond to user inquiries and resolve technical...

  • Technical Support Specialist

    1 week ago

    Toronto, Ontario, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. as a Technical Support Technician. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our computer...

  • Technical Support Specialist

    1 week ago

    Toronto, Ontario, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. as a Technical Support Technician. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our computer...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada 10637564 CANADA INC. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at 10637564 CANADA INC. as a User Support Expert. In this role, you will be responsible for providing top-notch technical support to our users, ensuring they receive the best possible experience with our products and services.Key ResponsibilitiesTechnical Support:...

  • Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada 10637564 CANADA INC. Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at 10637564 CANADA INC. as a User Support Expert. In this role, you will be responsible for providing top-notch technical support to our users, ensuring they receive the best possible experience with our products and services.Key ResponsibilitiesTechnical Support:...