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Technical Support Product Specialist

2 months ago

Toronto, Ontario, Canada Apex Time Solutions Full time

Job Summary:

We are seeking a highly skilled Technical Support Product Specialist to join our team at Apex Time Solutions. As a key member of our Production Implementation and Support Group, you will play a critical role in providing technical assistance to our customers.

Key Responsibilities:

  • Act as a Subject Matter Expert, providing guidance and support to customers on product functionality and architecture.
  • Assess key strategic process improvements and execute system changes to support these initiatives.
  • Collaborate with cross-functional teams, including Development, Sales, and Quality Control, to ensure business requirements and technical direction are consistent across all business units.
  • Provide end-user training and support, including database configuration and troubleshooting.
  • Work closely with developers to identify resolutions and implement system changes.

Requirements:

  • College/University degree in Information Technology, Computer Science, or related discipline.
  • 3+ years of work experience in manufacturing and/or distribution environments, with a clear understanding of software integration and business processes.
  • Hands-on experience with database configuration, end-user training, and project methodologies.
  • Previous work experience with Payroll, Accounting, CRM, ERP, and related software capabilities.
  • Excellent communication skills, with the ability to effectively communicate across multiple facets of the organization.