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Technical Support Specialist

2 months ago

Toronto, Ontario, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. as a Technical Support Technician. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have a seamless experience with our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide expert technical support to users experiencing difficulties with computer systems and networks, including troubleshooting, resolving issues, and implementing solutions.
  • Incident Management: Manage incidents effectively, ensuring minimal downtime and optimal system performance.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical problems.
  • Training and Development: Provide advice and training to users in response to identified difficulties, ensuring they have the necessary skills to use our systems effectively.
  • Log Management: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • System Administration: Participate in the redesign of applications and other software, ensuring they meet the needs of our users.
  • Customer Service: Provide exceptional customer service, responding to user inquiries and resolving issues in a timely and professional manner.
Requirements
  • Education: Bachelor's degree in a relevant field, such as Computer Science or Information Technology.
  • Experience: 5 years or more of experience in a technical support role, with a strong background in computer systems and networks.
  • Skills: Proficiency in ITIL, Jira, Shell script, Linux, Unix, and other relevant technologies.
  • Language: Fluency in English, with the ability to communicate effectively with users and colleagues.
Work Environment

As a Technical Support Specialist at MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC., you will work in a hybrid environment, with a mix of on-site and remote work arrangements. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

Benefits
  • Commission: Earn a competitive commission on sales and revenue generated.
  • Paid Time Off: Enjoy paid time off for volunteering or personal days.
  • Free Parking: Take advantage of free parking available on-site.
  • Parking Available: Parking is available for those who need it.
  • Language of Work: English is the primary language of work.
  • Hours of Work: 37.5 hours per week.