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Branch Operations Coordinator

3 months ago

Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

Position Overview:

Key Responsibilities:

The Branch Operations Coordinator plays a vital role in supporting the Branch Manager with various administrative tasks, overseeing inventory management, preparing daily financial reports, handling bank transactions, and managing warranty claims in collaboration with the central office team. This role also provides assistance to sales and warehouse personnel during peak times.

Sales & Warehouse Duties:

  • Address customer inquiries regarding billing discrepancies, backorders, and more.
  • Manage incoming calls and process customer orders during high-demand periods.
  • Offer administrative assistance to the warehouse, including product reception during busy hours.
  • Resolve issues related to supplier deliveries or discrepancies.
  • Support branch staff in utilizing P21 warehouse and sales systems, including training for new employees.

Inventory Management:

  • Review and organize packing slips, identifying any shipping errors.
  • Notify the purchasing agent or address supplier shipping errors directly.
  • Prepare claims for freight discrepancies.
  • Investigate inventory-related issues and assist in maintaining branch inventory accuracy.
  • Help organize and prepare for the annual inventory count.
  • Participate in the annual inventory count process.
  • Oversee adjustments to stock levels.

Financial Responsibilities:

  • Close Moneris terminals and reconcile daily cash reports.
  • Prepare and balance bank deposits for submission.
  • Process customer credit card payments over the phone and manage online transactions.
  • Address customer account inquiries, including requests for invoice copies and payment issues.
  • Maintain records for warranties and warranty tags.
  • Act as a liaison between sales personnel and the central office for warranty-related matters.

Additional Duties:

  • Manage incoming mail by sorting and distributing.
  • Order office supplies, including stationery and coffee products.
  • Prepare the training room for customer events and seminars.
  • Assist central office staff with their inquiries as needed.

Qualifications:

  • Commitment to delivering exceptional customer service.
  • Ability to manage challenging customer interactions with professionalism.
  • Competence in following established procedures and instructions.
  • Understanding of basic inventory, warehousing, and stocking practices.
  • Strong attention to detail and accuracy.
  • Basic computer and typing skills.
  • Problem-solving and analytical skills.
  • Self-motivated and comfortable in a fast-paced environment.
  • Demonstrated integrity and ethical conduct.
  • Professional demeanor and appearance.
  • Effective communication and negotiation skills.
  • Good judgment and decision-making capabilities.
  • Team-oriented with the ability to collaborate with diverse individuals.
  • Excellent organizational skills.
  • Prior experience in an administrative role is preferred.
  • Education: High school diploma required.
  • Experience: Minimum of 2 years in an administrative capacity.