Branch Operations Coordinator

1 month ago

Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

The Opportunity:

We are seeking a highly organized and detail-oriented Branch Administrator to join our team at Refrigerative Supply Limited. As a key member of our branch team, you will be responsible for providing administrative support to our sales and warehouse staff, ensuring seamless day-to-day operations.

Key Responsibilities:

  • Assist the Branch Manager in all aspects of administration, including inventory control, daily cash reports, and bank deposits.
  • Provide administrative support to sales and warehouse staff during busy periods, including answering customer inquiries and resolving supplier receiving issues.
  • Manage inventory, including checking and filing packing slips, notifying purchasing agents of shipping errors, and preparing freight claims.
  • Assist in the preparation and organization of annual inventory counts and participate in the count process.
  • Oversee stock adjustments and maintain accurate records.
  • Perform accounting tasks, including closing Moneris terminals, balancing cash reports, and preparing bank deposits.
  • Handle customer account inquiries, including invoice copies, shortages, and payments.
  • Act as a liaison between sales staff and head-office when dealing with warranty inquiries.
  • Perform other administrative tasks, including handling incoming mail, ordering office supplies, and preparing training rooms for customer functions.

Requirements:

  • Deliver superior customer service and handle difficult customers with diplomacy and tact.
  • Capable of following written instructions and documented procedures.
  • Understands basic inventory, warehousing, and stocking procedures.
  • Accuracy and attention to detail.
  • Basic computer/keyboarding skills.
  • Problem-solving and analytical ability.
  • Motivated self-starter, comfortable in a fast-paced environment.
  • Demonstrated integrity and ethical standards.
  • Professional demeanor.
  • Effective listening, communication (verbal and written), and negotiating skills.
  • Judgment and decision-making ability.
  • Team player who works productively with a wide range of people.
  • Superior organizational skills.
  • Experience in an administrative role.
  • Education: High school diploma.
  • Experience: Minimum 2 years' administration experience.

What We Are Looking For:

  • A motivated and detail-oriented individual who is passionate about delivering exceptional customer service.
  • A team player who is comfortable working in a fast-paced environment and is able to prioritize tasks effectively.
  • An individual who is able to maintain confidentiality and handle sensitive information with discretion.

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