Branch Administrator

6 days ago

Burnaby, British Columbia, Canada Refrigerative Supply Limited Full time

The Opportunity:

What You'll Be Doing:

As a Branch Administrator at Refrigerative Supply Limited, you will be responsible for providing administrative support to the Branch Manager and sales team. Your duties will include assisting with inventory control, daily cash reports, bank deposits, and warranty claims in conjunction with the head-office team.

Key Responsibilities:

  • Assist with sales and warehouse operations during busy periods.
  • Follow up on customer inquiries, including duplicate billing and backorders.
  • Answer incoming calls and enter customer orders during busy times.
  • Provide administrative support to the warehouse, including receiving products during busy times.
  • Resolve supplier receiving issues or discrepancies.
  • Provide training to new hires on P21 warehouse and sales functions.

Inventory Management:

  • Check and file packing slips, identifying shipping errors if any.
  • Notify the purchasing agent or handle supplier shipping errors.
  • Prepare freight claims.
  • Investigate inventory issues and assist in branch inventory clean-up.
  • Assist in preparation and organization of annual inventory count.
  • Participate in annual inventory count.
  • Oversee stock adjustments.

Accounting and Finance:

  • Close Moneris terminals and balance cash reports on a daily basis.
  • Prepare and reconcile bank deposits and take to the bank.
  • Take customer credit card payments over the phone and process transactions online.
  • Handle customer account inquiries, including invoice copies, shortages, and payments.
  • Maintain warranty books and warranty tags.
  • Act as a liaison between sales staff and head-office when dealing with warranty inquiries.

Other Duties:

  • Handle incoming mail by stamping and distributing.
  • Order office stationery, coffee supplies, and Moneris paper.
  • Order food and prepare the training room for customer functions and seminar training.
  • Assist head-office staff with their inquiries.

Requirements:

  • Deliver superior customer service.
  • Able to handle difficult customers with diplomacy and tact.
  • Capable of following written instructions and documented procedures.
  • Understands basic inventory, warehousing, and stocking procedures.
  • Accuracy and attention to detail.
  • Basic computer and keyboarding skills.
  • Problem-solving and analytical ability.
  • Motivated self-starter, comfortable in a fast-paced environment.
  • Demonstrated integrity and ethical standards.
  • Professional demeanor.
  • Effective listening, communication (verbal and written), and negotiating skills.
  • Judgment and decision-making ability.
  • Team player who works productively with a wide range of people.
  • Superior organizational skills.
  • Experience in an administrative role.
  • Education: High school diploma.
  • Experience: Minimum 2 years' administration experience.

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