Field Case Manager

2 weeks ago

Fredericton, New Brunswick, Canada CB Canada Full time
Job Title: Field Case Manager

We are seeking a highly skilled and experienced Field Case Manager to join our team at CB Canada. As a Field Case Manager, you will play a critical role in managing patient relationships and ensuring seamless care coordination.

Key Responsibilities:
  • Develop and maintain strong relationships with physicians and their staff to ensure effective communication and care coordination.
  • Provide education and support to physicians and their staff on various program services, including therapy guidelines and reimbursement processes.
  • Consult patient charts to complete necessary paperwork and obtain coverage.
  • Assist physicians in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
  • Provide ongoing updates to physicians on their patients and customize program elements to meet their needs.
  • Identify areas for risk and foster proactive, continued quality improvement.
  • Work collaboratively with other team members to coordinate the patient journey.
  • Participate in scheduled physician meetings with sales representatives and attend Continuous Medical Education events.
  • Regular travel to various physician offices and adhere to Performance Standards and Procedures required by the program.
Requirements:
  • Registered nurse (RN) or related degree with equivalent transferable skills.
  • Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support.
  • Bilingualism is an asset, particularly for the province of Quebec.
  • Previous Case Manager experience is an asset, as is Basic CCPE.
  • Exceptional customer service and interpersonal skills, with the ability to manage multiple tasks and priorities.
  • Comprehension of medical terminology, strong analytical and organizational skills, and ability to analyze current enrollment volume by MD.
  • Ability to engage with physicians and their staff as a trusted and well-informed medical counterpart, with excellent time management skills and sense of urgency.
  • Ability to collaborate effectively with program associates, work autonomously in a remote setting, and communicate effectively in both English and French.
  • Detail and result-oriented, with the ability to adapt to change and ambiguity, and strong computer skills and knowledge of Microsoft Office.
  • Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours, and hold a valid, non-expired, unrestricted driver's license and possess a car.
What We Offer:

We offer competitive total rewards compensation, including comprehensive benefit programs designed to meet the various needs across our associate population. Our commitment to our associates includes benefit programs that are diverse and designed to support their well-being and success.

Equal Employment Opportunity:

CB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

COVID-19 Vaccine Policy:

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief, you will be required to follow our policy and process to apply for an exemption/accommodation.

Accessibility Policy:

CB Canada is committed to fair and accessible employment practices. When requested, we will accommodate people with disabilities during the recruitment, assessment, and hiring processes and during employment.

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