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Disability Case Manager

2 months ago

Fredericton, New Brunswick, Canada Manulife Full time
{"About the Role": "As a Disability Case Manager at Manulife, you will be responsible for proactively managing a dedicated caseload of disability claims across Canada. Your primary goal will be to support plan members in managing their claims through illness, recovery, and return to work. You will work closely with plan sponsors, plan members, treatment providers, and internal partners to drive cases to successful return to work or job-ready resolution.

Key Responsibilities:

* Proactively manage a dedicated caseload of disability claims in compliance with specific service level agreements and targeted turnaround times.
* Action daily administrative tasks, including responding to emails and telephone calls in a timely manner.
* Assess claims based on contractual, medical, and vocational barriers.
* Develop strong relationships with plan sponsors, plan members, treatment providers, and internal partners to drive cases to successful return to work or job-ready resolution.
* Write letters to communicate pertinent benefit-related information based on analytical reasoning.
* Demonstrate resiliency, empathy, and compassion when listening and communicating with plan members, including delivering difficult claims-related decisions.

About the Team:

Our Disability Case Managers work on teams that manage Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

What We Are Looking For:

* The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
* A post-secondary diploma, CEGEP (DEC or DEP), or bachelor's degree in a healthcare program or equivalent work experience.
* The ability to make difficult decisions within tight time constraints.
* Disability management and/or Group Benefit knowledge, an asset.
* Background in a health-related field, an asset.
* Comfortable with both incoming and outgoing calls.
* Strong organization and prioritization skills to manage different types of tasks.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With a global presence, we provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

What We Offer:

* A competitive salary and benefits package.
* A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
* A focus on growing your career path with us.
* Flexible work policies and strong work-life balance.
* Professional development and leadership opportunities.

About Our Culture:

We value a culture that is values-first, boundless in opportunity, continuously innovative, and committed to delivering the promise of Diversity, Equity, and Inclusion, as well as Corporate Citizenship.
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