Clinical Case Manager

3 days ago

Fredericton, New Brunswick, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled Clinical Case Manager to join our team at CB Canada. As a Clinical Case Manager, you will play a critical role in ensuring the seamless delivery of patient care and services.

Key Responsibilities
  • Establish and maintain strong relationships with physicians and their staff to provide exceptional patient care.
  • Provide education and guidance on various program services to physicians and their staff.
  • Collaborate with healthcare professionals to develop and implement effective therapy guidelines.
  • Review patient charts to ensure accurate and timely completion of necessary paperwork.
  • Assist physicians in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
  • Provide ongoing updates to physicians on their patients' progress.
  • Customize program elements to meet the unique needs of assigned physicians.
  • Identify areas for risk and implement proactive quality improvement initiatives.
  • Work collaboratively with cross-functional teams to coordinate patient care.
  • Participate in scheduled meetings with sales representatives to discuss patient care and services.
  • Attend Continuous Medical Education events to stay up-to-date on the latest healthcare developments.
  • Regular travel to physician offices to provide support and education.
  • Adverse Event reporting and other ad-hoc duties as assigned.
Requirements
  • Registered nurse (RN) or related degree with equivalent transferable skills.
  • Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support.
  • Bilingualism is an asset, particularly for the province of Quebec.
  • Previous Case Manager experience is an asset.
  • Basic CCPE is an asset.
Skills and Abilities
  • Exceptional customer service and interpersonal skills.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Comprehension of medical terminology.
  • Strong analytical and organizational skills.
  • Ability to analyze current enrollment volume by MD.
  • Ability to engage with physicians and their staff as a trusted and well-informed medical counterpart.
  • Excellent time management skills and sense of urgency.
  • Ability to collaborate effectively with cross-functional teams.
  • Ability to work autonomously in a remote setting.
  • Ability to communicate effectively both orally and in writing in English and French (oral and written) for the Quebec and New Brunswick Provinces.
  • Detail and result-oriented.
  • Ability to adapt to change and ambiguity.
  • Strong computer skills and knowledge of Microsoft Office.
  • Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours.
  • Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car.
  • Adhere to Performance Standards and Procedures required by the program.
  • Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
What We Offer

We offer a competitive total rewards compensation package, including comprehensive benefits and a balanced approach to meeting the diverse needs of our associates.

Our commitment to our associates includes benefit programs that are designed to support their well-being and success.

Specific benefit offerings may vary by location, position, and/or business unit.

Schedule

Full-time position.

Affiliated Companies

Innomar Strategies.

Equal Employment Opportunity

CB Canada is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, CB Canada requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire.

Accessibility Policy

CB Canada is committed to fair and accessible employment practices.

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