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Administrative Support Specialist

2 months ago

Lethbridge, Alberta, Canada Alberta Health Services Full time

Your Opportunity:

This role serves as the first point of contact for patients and visitors at the Lethbridge Unattached Patient Clinic site, providing exceptional customer service and administrative support. Key responsibilities include answering multi-line telephones, directing calls, and navigating inquiries to the appropriate personnel. Additionally, this position is responsible for maintaining and updating medical records within Connect Care, running appointment reports, and coordinating referrals for physicians and a nurse.

Description:

This Administrative Support III role requires advanced administrative skills and knowledge to support complex procedures and initiatives within a department or program. The ideal candidate will possess strong critical thinking skills, exceptional multi-tasking abilities, and excellent organizational skills.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors
  • Answer multi-line telephones and direct calls
  • Maintain and update medical records within Connect Care
  • Run appointment reports and coordinate referrals
  • Support complex procedures and initiatives within the department or program

Requirements:

  • Completion of Grade 12 or equivalent
  • Experience working with Connect Care
  • Strong skills with Microsoft Office, Excel, and Outlook
  • Excellent critical thinking, multi-tasking, and organizational skills