Retail Operations Leader
3 weeks ago
Overview
The Store Manager is responsible for overseeing all operational aspects of the retail establishment. Reporting directly to the District Manager, this role emphasizes the importance of attracting, mentoring, and developing team members to achieve outstanding business outcomes. The Store Manager plays a crucial role in ensuring that the in-store experience aligns with the company’s dedication to exceptional service and global wellness initiatives.
In fostering a workplace that embodies the company’s culture and service philosophy, the Store Manager balances operational efficiency with a strong focus on team development and customer engagement, ultimately driving productivity and profitability.
Key Responsibilities
- Recruit, onboard, and train team members who are dedicated to promoting financial wellness within the retail environment.
- Engage and nurture top talent by recognizing their unique skills and contributions.
- Facilitate development and succession planning across all team levels.
- Establish and maintain a clear succession strategy.
- Conduct mid-year and annual performance reviews, set objectives, and provide ongoing feedback to direct reports.
- Implement effective communication strategies, including team meetings and regular updates with assistant managers.
- Develop strategic plans on an annual and quarterly basis to drive business growth.
- Achieve key performance indicators, including revenue growth, customer engagement metrics, and labor targets.
- Exhibit strong analytical skills to enhance store performance.
- Ensure team members possess the necessary product knowledge to provide informed recommendations to customers.
- Maintain high presentation standards and identify merchandising opportunities to enhance the customer experience.
- Promote a culture of exceptional customer service, sharing products that contribute to wellness.
- Adopt an innovative approach to business growth through strategic outreach and optimization initiatives.
- Inspire peers through coaching and collaboration, embodying core company values.
- Prioritize a culture-first approach in all actions, emphasizing personal growth and self-awareness.
- Foster an inclusive team environment where all members feel a sense of belonging.
Qualifications
- Proven leadership abilities with a compassionate approach to team management.
- Extensive retail experience with a strong track record in customer engagement and sales leadership.
- Passionate about sharing products and educating customers on wellness benefits.
- Experience in leading retail teams and motivating them to achieve results.
- Skilled in building relationships and creating meaningful customer experiences.
- Demonstrated success in meeting or exceeding performance metrics consistently.
- Resilient and positive, thriving in challenging situations.
- Committed to continuous improvement and adapting strategies to meet evolving business needs.
- Enthusiastic about wellness and integrating it into daily practices.
Reporting Structure
This position reports directly to the District Manager.
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