Retail Operations Leader

3 weeks ago


Halifax, Nova Scotia, Canada Saje Natural Wellness Full time

Overview

The Store Manager is responsible for overseeing all facets of store operations, reporting directly to the District or Area Manager. This role is crucial in cultivating a high-performing team and ensuring that the store consistently delivers exceptional service to our community members while promoting global wellness.

In this position, the Store Manager will blend operational efficiency with a strong focus on team development, driving both productivity and profitability within the retail environment.

The Store Manager will formulate strategic plans on an annual and quarterly basis aimed at enhancing business growth, with an emphasis on People, Operations, Visual Merchandising, and Community Engagement.

Key Responsibilities

  1. Recruit, onboard, and train team members dedicated to fostering financial wellness in retail.
  2. Develop and retain top talent by utilizing their individual strengths and skills.
  3. Facilitate development and succession planning across all team levels.
  4. Implement and maintain a succession strategy.
  5. Conduct mid-year and annual performance reviews, establish goals, and provide ongoing feedback to direct reports.
  6. Maintain effective communication through regular team meetings and updates.
  7. Design strategic plans to support business growth on an annual and quarterly basis.
  8. Achieve key performance indicators including revenue growth, customer traffic, and loyalty program expansion.
  9. Exhibit strong business acumen and analytical skills to enhance store performance.
  10. Ensure team members possess the necessary product knowledge to provide informed recommendations.
  11. Uphold visual presentation standards and identify merchandising opportunities to enhance the customer experience.
  12. Promote a culture of outstanding customer service and wellness through the in-store experience.
  13. Adopt a proactive approach to business growth through innovative strategies and community outreach.
  14. Encourage collaboration and support among peers by embodying core values.
  15. Prioritize a culture-first approach in all actions, emphasizing personal growth and self-awareness.
  16. Foster an inclusive team environment where all members feel a sense of belonging.

Qualifications

  1. Proven leadership skills with a compassionate and results-driven approach.
  2. Extensive retail experience with a focus on delivering exceptional customer experiences.
  3. Passionate about sharing products and educating others on wellness benefits.
  4. Experience in leading retail teams and inspiring them to achieve success.
  5. Ability to build relationships and create impactful brand experiences.
  6. Demonstrated track record of meeting or exceeding performance metrics.
  7. Resilient and positive, thriving in challenging situations.
  8. Committed to continuous improvement and adapting strategies to meet evolving business needs.
  9. Enthusiastic about wellness and integrating it into daily life.

Reporting Structure

This position reports to the District Manager.



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