Financial Collections Specialist

1 week ago

Montreal, Quebec, Canada CN Full time

Job Summary

The Financial Collections Specialist – Accounting is responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments. The incumbent has a thorough understanding of the order to cash pipeline for the Business Unit and industry. In addition, the role directly contributes to CN's cash flow objectives. Specifically, the position is accountable for executing collections and payments processing activities, and acting as the first line resolution of issues related to AR for a portfolio of customer accounts. The incumbent interacts with other CN departments, including Marketing and Sales and Operations as well as works in various functions within Accounting.

Key Responsibilities

  • Trace amounts owed or information regarding payments for an assigned portfolio of customers
  • Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
  • Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
  • Develop an understanding of issues and opportunities
  • Communicate customer, supplier, and internal matters to other CN departments
  • Provide first line support to resolve customer disputes and facilitate invoice and payment processing
  • Evaluate and escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
  • Take necessary actions to improve results under the guidance of managers
  • Handle frequent calls or correspondence within Accounting

Working Conditions

  • Standard working conditions in an office environment with a regular workweek from Monday to Friday
  • Must be able to meet tight deadlines, handle pressure and manage stress

Requirements

  • Between 1 to 3 years of relevant experience in AR and collections
  • Bachelor's Degree in Accounting or Finance
  • Chartered Professional Accountant (CPA) Designation*
  • Follows safety procedures, information security instructions and Environmental, Social and Governance (ESG) principles to lead by example
  • Develops solutions that align with customers' expectations to increase satisfaction
  • Shares timely information within and across functions to get things done effectively
  • Collaborates with others
  • Communicates effectively with impactful messages and adapts to its audience
  • Leverages feedback and coaching to improve performance
  • Applies analytical thinking to make recommendations that pursue sustainable performance
  • Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
  • Handles pressure and change by staying calm to quickly adapt to changes
  • Fluently bilingual both written and verbal (English, French)
  • Knowledge of the railway industry and order to cash processes
  • Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
  • Knowledge of Systems, Applications and Products (SAP)*

Training

The Financial Collections Specialist – Accounting undergoes a structured 7-week classroom training program where the incumbent learns about CN's business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.

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