Guest Services Representative
4 weeks ago
The Hotel Moncton is seeking a dedicated Front Office Associate to manage our guest services. This role is crucial in ensuring a welcoming atmosphere for all visitors.
Qualifications- Education: Completion of secondary school is required.
- Experience: Training will be provided for the right candidate.
Our establishment includes a variety of settings such as hotels, motels, and resorts, where you will be the first point of contact for our guests.
Key Responsibilities- Register guests upon arrival and assign appropriate accommodations.
- Address and resolve any guest complaints or claims efficiently.
- Manage group bookings and coordinate arrivals and departures.
- Handle room reservations, including taking, canceling, and modifying requests.
- Provide detailed information regarding hotel amenities and services.
- Offer insights about local attractions and points of interest.
- Process guest check-outs, calculate charges, and handle payments.
- Maintain accurate records of room availability and assignments.
- Adhere to safety and emergency protocols.
- Answer phone calls and relay messages as needed.
- Assist guests with special requirements or requests.
- Make wake-up calls for guests upon request.
- Deliver exceptional customer service at all times.
The role requires a keen attention to detail and the ability to work in a fast-paced environment.
Personal Attributes- Strong client focus and dependability.
- Excellent interpersonal skills and flexibility.
- Highly organized and reliable team player.
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
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