Guest Services Representative

4 weeks ago

Moncton, New Brunswick, Canada Hotel Moncton Full time
Position Overview

The Front Office Associate plays a crucial role in ensuring a pleasant experience for guests at Hotel Moncton. This position involves a variety of responsibilities that contribute to the smooth operation of the hotel.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: Will train
Work Environment

This role is situated in a dynamic hotel, motel, or resort setting, requiring effective communication and organizational skills.

Key Responsibilities
  • Register guests upon arrival and assign appropriate accommodations
  • Address and resolve guest complaints and inquiries
  • Manage group bookings, including arrivals and departures
  • Handle room reservations, including modifications and cancellations
  • Provide detailed information regarding hotel amenities and services
  • Offer insights about local attractions and points of interest
  • Facilitate guest check-outs, calculate charges, and process payments
  • Maintain accurate records of room availability and reservations
  • Adhere to safety and emergency protocols
  • Answer incoming calls and relay messages efficiently
  • Assist guests with special requirements
  • Deliver wake-up calls as requested
  • Deliver exceptional customer service consistently
Work Conditions and Skills

The role demands a high level of attention to detail and the ability to work in a fast-paced environment.

Personal Attributes
  • Client-focused approach
  • Dependable and reliable
  • Strong interpersonal skills
  • Adaptable and flexible
  • Highly organized
  • Team-oriented mindset
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week

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