Guest Services Representative Hotel-CNB Full time
2 days ago
We are seeking a highly skilled Guest Services Representative to join our team at Hotel-CNB. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities- Provide prompt and courteous service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage guest check-in and check-out procedures, ensuring accurate and efficient processing of room assignments and payments.
- Handle guest requests and complaints in a professional and courteous manner, escalating issues to management as necessary.
- Collaborate with other departments to ensure seamless guest service, including housekeeping, food and beverage, and maintenance.
- Maintain accurate records and reports, including guest feedback and complaints.
- Participate in ongoing training and development to enhance skills and knowledge in customer service, front desk operations, and hotel policies and procedures.
- Minimum 1 year experience in a front desk or customer service role in a hotel or hospitality environment.
- Basic computer skills, including Microsoft Word, Excel, and internet navigation.
- Knowledge of the area and surrounding attractions.
- Working knowledge of reservations systems and voucher procedures.
- Bilingualism an asset.
Our hotel operates 24/7, and you will be required to work flexible hours, including days, evenings, nights, weekends, and holidays. You must be able to lift, bend, and push/pull objects as needed, and be able to work in a fast-paced environment with multiple priorities.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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