Customer Service Representative Hotel-CNB Full Time

2 months ago

Moncton, New Brunswick, Canada CB Canada Full time

Job Summary:

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at CB Canada. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

• Greet and welcome guests, responding to their inquiries and resolving any issues in a timely and professional manner.

• Manage guest check-in and check-out processes, ensuring accuracy and efficiency.

• Handle guest requests and complaints, escalating issues to management as necessary.

• Maintain a clean and organized front desk area, adhering to company standards.

• Collaborate with other departments to ensure seamless guest experiences.

• Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

• Minimum 1 year experience in a customer-facing role, preferably in the hospitality industry.

• Basic computer skills, including Microsoft Office and property management systems.

• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

• Ability to work flexible hours, including evenings, weekends, and holidays.

• High school diploma or equivalent required; post-secondary education in a related field an asset.

Working Conditions:

• Work in a fast-paced environment, with frequent interruptions and deadlines.

• Use proper lifting, bending, and pushing techniques to move objects and equipment.

• Perform job tasks and remain vigilant in the event of an emergency.

• Work within a 24/7 operation, with the ability to work flexible hours and adapt to changing situations.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• A dynamic and supportive work environment.

• Recognition and rewards for outstanding performance.

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