Dispatcher, Plant Operations Coordinator

1 week ago


Sudbury, Ontario, Canada Rainbow Concrete Industries Ltd. Full time
About the Role

We are seeking a highly organized and detail-oriented Dispatcher, Plant Operations Coordinator to join our team at Rainbow Concrete Industries Ltd. As a key member of our operations team, you will be responsible for coordinating the activities of vehicle operators and crews, ensuring seamless execution of work orders and schedules.

Key Responsibilities
  • Maintain Accurate Records: Ensure all work records and logs are up-to-date and accurate, providing valuable insights for process improvements.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide timely updates on shipment status.
  • Dispatch Personnel: Coordinate the deployment of personnel according to schedules and work orders, ensuring optimal resource allocation.
  • Monitor and Follow-up on Issues: Identify and address any issues related to work orders, ensuring timely resolution and minimal disruption to operations.
  • Track Shipments: Monitor the movement of goods and materials, ensuring timely delivery and accurate tracking information.
  • Stay Compliant with Regulations: Maintain knowledge of cross-border dispatching regulations and practices, ensuring compliance and minimizing risks.
  • Operate Radio Equipment: Utilize radio equipment to communicate with vehicle operators and crews, ensuring seamless coordination and execution of work orders.
  • Process and Transmit Information: Accurately process and transmit information and instructions to coordinate the activities of vehicle operators and crews using dispatching equipment.
  • Take Customer Orders: Receive and process customer orders, ensuring accurate and timely fulfillment.
  • Answer Telephone Calls and Relay Messages: Respond to telephone calls and relay messages to ensure timely communication and resolution of customer inquiries.
Requirements
  • Computer and Technology Skills: Proficient in dispatch management service software and able to operate GPS and other navigation equipment.
  • Service Experience: Previous experience in trucking or a related field.
  • Work Conditions and Physical Capabilities: Ability to work independently, with attention to detail, in a fast-paced environment with tight deadlines.
  • Personal Suitability: Strong client focus, flexibility, organization, reliability, and teamwork skills.
  • Health and Financial Benefits: Eligible for dental plan, health care plan, vision care benefits, group insurance benefits, life insurance, and pension plan.


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