Field Operations Coordinator
4 weeks ago
We are seeking a dedicated Field Operations Coordinator to join our team.
Key Responsibilities...
The Field Operations Coordinator plays a crucial role in transforming potential opportunities into successful project completions. This position focuses on the preparation, execution, and follow-up with all stakeholders to ensure that staffing needs are met around the clock with qualified personnel tailored to each contract.
The successful candidate will be tasked with developing, creating, and maintaining scheduling templates and timecards for all temporary contracts within the organization's HRIS. Responsibilities include responding to both emergency and non-emergency inquiries, prioritizing calls based on urgency, coordinating communication within designated areas, capturing service breakdown information, addressing questions and concerns, resolving complaints, troubleshooting issues, and analyzing data to support investigative inquiries and client performance metrics.
Your specific duties will include...
Identifying, coordinating, and assigning field personnel to cover absences, staffing shortages, and temporary client contracts, while adhering to company policies and collective agreements. Properly managing employee bookings in the database. Resolving issues related to no-shows, double bookings, or other operational challenges. Processing and assigning new hires to entry-level field roles. Overseeing and supporting special events, ensuring shifts are filled as needed. Authorizing overtime to ensure shifts are adequately covered. Developing and maintaining scheduling templates for various sections. Assisting with payroll processing, including overtime, shift approvals, and timesheet management. Providing guidance and mentorship to employees and supervisors.Benefits of this position...
Work with a reputable and nationally recognized organization. Engage in a challenging and fulfilling work environment. Access to employer-sponsored professional development opportunities. Comprehensive benefits package. Generous paid time off, holidays, and sick leave. Retirement plans with company matching contributions. Employee discounts, social events, and holiday celebrations.Ideal candidate profile...
Strong verbal and written communication skills. Excellent telephone manners and customer service abilities. Self-driven and capable of working independently in a dynamic, high-pressure environment. Exceptional organizational skills. Creative problem-solving abilities with a knack for innovative solutions. Strong interpersonal and persuasive skills. Previous management experience is a plus. Ability to thrive under pressure in a fast-paced setting. Experience in producing schedules and timesheets.Required qualifications...
Prior experience in a dispatch or call center environment. Intermediate to advanced computer proficiency. Basic knowledge of special security event requirements (e.g., crowd control, powers of arrest, liquor laws). Experience in security for special events or a solid understanding of the necessary requirements. Reliability security clearance (must possess or be able to obtain).Application Process
If you believe you meet the qualifications, we encourage you to submit your resume and cover letter.
Note: Only candidates who meet the specified qualifications will be considered for this role. Those who do not meet the requirements may be considered for similar positions.
Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, or age.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Commissionaires' Policies on Accommodation, requests for accommodation will be accepted as part of the hiring process.
We appreciate all applications; however, only candidates of interest will be contacted.
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