Current jobs related to Bilingual Client Care Specialist - Montreal, Quebec - Securian Canada

  • Bilingual Client Care Specialist

    2 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled Bilingual Client Care Specialist to provide exceptional service to our customers. As a key member of our team, you will be responsible for delivering consistent, quality service experiences that meet our high standards.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our clients, addressing their queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our clients, addressing their queries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Bilingual Client Care Specialist

    1 month ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional...

  • Bilingual Client Care Specialist

    1 month ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving their issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving issues in a timely and professional...

  • Bilingual Client Care Specialist

    4 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries, and resolving issues in a timely and professional...

  • Bilingual Client Care Specialist

    2 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled Bilingual Affinity Client Care Representative to provide exceptional customer service to our clients. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing accurate information in a timely and professional manner.Key ResponsibilitiesRespond to customer...

  • Bilingual Affinity Client Care Specialist

    2 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled Bilingual Affinity Client Care Representative to provide exceptional customer service experience for our clients. As a key member of our team, you will be accountable for delivering consistent, quality service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesRespond to customer...

  • Bilingual Client Care Representative

    2 weeks ago

    Montreal, Quebec, Canada Securian Canada Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Bilingual Client Care Representative to join our team at Securian Canada. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Bilingual Documentation Specialist

    1 month ago

    Montreal, Quebec, Canada BMO Full time

    Job Title: Bilingual Documentation SpecialistAt BMO, we are seeking a highly skilled Bilingual Documentation Specialist to join our team. As a Bilingual Documentation Specialist, you will play a critical role in supporting the development and maintenance of high-quality documentation for our clients.Key Responsibilities:Develop and maintain accurate and...

  • Bilingual Documentation Specialist

    1 month ago

    Montreal, Quebec, Canada BMO Full time

    Job Title: Bilingual Documentation SpecialistAt BMO, we are seeking a highly skilled Bilingual Documentation Specialist to join our team. As a Bilingual Documentation Specialist, you will play a critical role in supporting the development and maintenance of high-quality documentation for our clients.Key Responsibilities:Develop and maintain accurate and...

  • Bilingual Client Technical Support Specialist

    1 month ago

    Montreal, Quebec, Canada Interactive Brokers Group, Inc. Full time

    Bilingual Client Technical Support RoleWe are seeking a highly skilled and analytical individual to join our Client Technical Support team as a Bilingual Client Technical Support Specialist. As a member of this team, you will play a critical role in providing exceptional support to our clients, utilizing your strong problem-solving skills and technical...

  • Bilingual Client Technical Support Specialist

    1 month ago

    Montreal, Quebec, Canada Interactive Brokers Group, Inc. Full time

    Bilingual Client Technical Support RoleWe are seeking a highly skilled and analytical individual to join our Client Technical Support team as a Bilingual Client Technical Support Specialist. As a member of this team, you will play a critical role in providing exceptional support to our clients, utilizing your strong problem-solving skills and technical...

  • Bilingual Client Technical Support Specialist

    1 month ago

    Montreal, Quebec, Canada Interactive Brokers Group, Inc. Full time

    Bilingual Client Technical Support RoleWe are seeking a highly skilled and analytical individual to join our Client Technical Support team as a Bilingual Client Technical Support Specialist. As a member of this team, you will play a critical role in providing exceptional support to our clients, ensuring their technical issues are resolved promptly and...

  • Bilingual Client Technical Support Specialist

    1 month ago

    Montreal, Quebec, Canada Interactive Brokers Group, Inc. Full time

    Bilingual Client Technical Support RoleWe are seeking a highly skilled and analytical individual to join our Client Technical Support team as a Bilingual Client Technical Support Specialist. As a member of this team, you will play a critical role in providing exceptional support to our clients, ensuring their technical issues are resolved promptly and...

Bilingual Client Care Specialist

2 months ago

Montreal, Quebec, Canada Securian Canada Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Affinity Client Care Representative to join our team. As a key member of our Customer Care Centre, you will be responsible for providing exceptional service experience to our customers, addressing their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries regarding billing, account balances, refunds, certificates, and product details in a clear and concise manner.
  • Assess customer needs and address each request in a friendly and timely manner, ensuring First Contact Resolution.
  • Use our systems to gather information required to resolve each situation, providing complete information to ensure accurate and efficient resolution.
  • Update certificate details and follow up as required, ensuring accurate and up-to-date information.
  • Deliver consistent, quality service to our clients, adhering to our processes, productivity, and quality objectives.
  • Raise and vet ideas to promote continuous improvement and maintain up-to-date knowledge of products and services.
Requirements
  • Post-secondary education preferred.
  • 1 or more years of customer service experience, preferably in a call center, banking, or insurance industry.
  • Oral and written bilingualism is required.
  • Exceptional active listening and verbal and written communication skills.
  • Ability to explain decisions and practices clearly, concisely, and accurately in a respectful and empathic manner.
  • Ability to work with multiple computer applications and learn new ones.
  • Capacity to multitask in a fast-paced environment.
  • Thrives and promotes teamwork, is proactive and autonomous, and demonstrates interest in continuous learning.
About Us

At Securian Canada, we're committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. We're a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets, offering insurance solutions built with genuine care. Our team is agile, innovative, and dedicated to helping Canadians and their families build secure futures.

We offer a competitive total rewards program with a variety of perks and benefits, including flexible work arrangements, generous paid vacation time, paid volunteer days, and educational assistance. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.