Hotel Guest Services Representative

7 hours ago

Fernie, Canada Resorts of the Canadian Rockies Full time
Guest Service Attendant Job Description

LizardCreek Lodge is seeking a Guest Service Attendant to join our team at Fernie Alpine Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a comfortable and friendly atmosphere for both guests and staff.

Key Responsibilities:
  • Ensure a warm and welcoming environment for guests and staff
  • Assist and upsell guests at every opportunity
  • Complete hotel reservations, maintaining hotel booking and cancellation policies
  • Complete guest check-in & check-out process
  • Answer phones and transfer calls
  • Assist guests in a polite and timely manner regarding all hotel and resort services
  • Complete payment transactions, balance end of day systems
  • Compile and check daily record sheets and guest accounts
  • Coordinate room status updates with the housekeeping department
  • Be responsible for mail and message coordination, postage, shipping and receiving
  • Abide by hotel policies, employee handbook guidelines and Safety Management Program
Requirements:
  • Excellent communication and interpersonal skills
  • Good computer skills
  • Knowledge of handling cash/payment transactions
  • Previous experience in a similar role (preferred)

We offer full-time hours, requiring flexibility to meet varying business demands.

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