Hotel Front Desk Associate

1 day ago


Quesnel, Canada TRAVELODGE QUESNEL Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at Travelodge Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities and services, as well as recommendations for local attractions and activities
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Answer telephone calls and relay messages to guests and staff in a timely and efficient manner
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise
Requirements
  • Secondary (high) school graduation certificate
  • Experience in the hospitality industry, preferably in a front desk or guest services role
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff
  • Attention to detail and ability to multitask in a fast-paced environment
  • Flexibility and adaptability, with the ability to work a variety of shifts, including evenings and weekends
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on providing exceptional guest service and ensuring a positive experience for our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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