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Hotel Front Desk Associate
2 months ago
We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Ramada by Wyndham Quesnel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a smooth check-in and check-out process.
Key Responsibilities- Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Room Management: Take, cancel, and change room reservations, process guest departures, calculate charges, and receive payments.
- Clerical Duties: Perform various administrative tasks, including faxing, filing, and photocopying.
- Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
- Customer Service: Provide exceptional service to guests, respond to their inquiries, and resolve any issues in a professional manner.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 to less than 7 months of experience in a related field.
- Language: Fluency in English.
- Work Hours: 40 hours per week.
