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Hotel Front Desk Associate

2 months ago

Quesnel, Canada TRAVELODGE QUESNEL Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Travelodge Quesnel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Service: Greet and register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Customer Communication: Answer telephone calls, relay messages, and provide general information about points of interest in the area.
  • Payment and Settlement: Process guests' departures, calculate charges, and receive payments.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: 7 months to less than 1 year in a hospitality industry setting.
  • Language: English.
  • Work Schedule: 40 hours per week.
Personal Qualities
  • Attention to Detail: Maintain accurate records and ensure a high level of attention to detail.
  • Client Focus: Provide exceptional customer service and ensure a positive guest experience.
  • Dependability: Be reliable and dependable in your work, ensuring that tasks are completed efficiently and effectively.
  • Efficient Interpersonal Skills: Develop and maintain effective relationships with guests, colleagues, and management.
  • Flexibility: Adapt to changing situations and priorities, ensuring a smooth and efficient operation.
  • Judgement: Use sound judgement to make informed decisions and resolve issues in a professional manner.
  • Organized: Maintain a high level of organization, ensuring that tasks are completed efficiently and effectively.
  • Reliability: Be reliable and dependable in your work, ensuring that tasks are completed efficiently and effectively.
  • Team Player: Work collaboratively with colleagues to achieve team goals and objectives.