E-Commerce Operations Specialist

2 weeks ago

Montreal, Quebec, Canada BIJOUX BIRKS Full time
About the Role

We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Bijoux Birks. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our e-commerce website and 3rd party capsule websites.

Key Responsibilities
  • Product Information Management: Update and maintain product information on Salesforce Commerce Cloud (SFCC), ensuring accuracy in product specifications, pricing, descriptions, images, attributes, shipping restrictions, categorization, titles, and enhanced product content.
  • Promotion Management: Create and manage promotions in the SFCC back office, ensuring thorough testing before launch, timely activation, and deactivation.
  • Special Order Management: Create special order links for clients assisted by Customer Service and facilitate employee purchases.
  • Stock Monitoring and Coordination: Monitor and update out-of-stock products on the website, coordinating with Merchandising teams for replenishment updates.
  • Technical Support: Website Filter set up and management, provide second-line technical support to Client Services to resolve customer website issues and organize improvements for recurring technical problems.
  • Collaboration with Senior UX & CS Manager: Work closely with the Senior UX & CS Manager to troubleshoot online customer experience problems and provide insights on enhancement opportunities.
Requirements
  • 3 years' of relevant experience in E-Commerce and/or order fulfillment with at least 1 year of experience working with Salesforce Commerce Cloud EcomM platform.
  • Data entry experience.
  • Fully bilingual (English, French).
  • Excellent written and verbal communication skills (English, French).
  • Proactive, strong operational sales-drive.
  • Strong attention to detail and ability to multi-task.
  • Time management, analytical, problem solving and decision-making skills.
  • Proficient with web-based applications and common software.
  • Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook), of which Excel is crucial for this role.
  • Solid knowledge of SFCC Business Manager is crucial for this role.
  • Knowledge of Microsoft D365 is an asset.
About Us

Birks is a luxury jewellery store with a reputation built on quality, exclusivity, unique design, and excellence in service. We pride ourselves in offering meaningful experiences and building intimate relationships with each and every one of our clients.

We offer a competitive earnings package, social benefits, wellness program, innovative and unique training programs, and employee discounts.

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