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E-Commerce Operations Specialist

2 months ago


Montreal, Quebec, Canada BIJOUX BIRKS Full time
About the Role

We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Bijoux Birks. As a key member of our digital commerce team, you will be responsible for ensuring the smooth operation of our e-commerce website and 3rd party capsule websites.

Key Responsibilities
  • Product Information Management: Update and maintain product information on Salesforce Commerce Cloud (SFCC), ensuring accuracy in product specifications, pricing, descriptions, images, attributes, shipping restrictions, categorization, titles, and enhanced product content.
  • Promotion Management: Create and manage promotions in the SFCC back office, ensuring thorough testing before launch, timely activation, and deactivation.
  • Special Order Management: Create special order links for clients assisted by Customer Service and facilitate employee purchases.
  • Stock Monitoring and Coordination: Monitor and update out-of-stock products on the website, coordinating with Merchandising teams for replenishment updates.
  • Technical Support: Website Filter set up and management, provide second-line technical support to Client Services to resolve customer website issues and organize improvements for recurring technical problems.
  • Collaboration with Senior UX & CS Manager: Work closely with the Senior UX & CS Manager to troubleshoot online customer experience problems and provide insights on enhancement opportunities.
Requirements
  • 3 years' of relevant experience in E-Commerce and/or order fulfillment with at least 1 year of experience working with Salesforce Commerce Cloud EcomM platform.
  • Data entry experience.
  • Fully bilingual (English, French).
  • Excellent written and verbal communication skills (English, French).
  • Proactive, strong operational sales-drive.
  • Strong attention to detail and ability to multi-task.
  • Time management, analytical, problem solving and decision-making skills.
  • Proficient with web-based applications and common software.
  • Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook), of which Excel is crucial for this role.
  • Solid knowledge of SFCC Business Manager is crucial for this role.
  • Knowledge of Microsoft D365 is an asset.
About Us

Birks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with each and every one of our clients. As a member of our team, you will be empowered to be yourself and offer excellent customer service, creating long-lasting client relationships.

In return for your commitment to excellence, we offer competitive earnings, social benefits, wellness program, innovative and unique training programs, and employee discounts.