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E-Commerce Operations Specialist
2 months ago
We are seeking a highly skilled E-Commerce Operations Specialist to join our team at Bijoux Birks. As a key member of our digital commerce team, you will be responsible for ensuring the smooth operation of our e-commerce website and 3rd party capsule websites.
Key Responsibilities- Product Information Management: Update and maintain product information on Salesforce Commerce Cloud (SFCC), ensuring accuracy in product specifications, pricing, descriptions, images, attributes, shipping restrictions, categorization, titles, and enhanced product content.
- Promotion Management: Create and manage promotions in the SFCC back office, ensuring thorough testing before launch, timely activation, and deactivation.
- Special Order Management: Create special order links for clients assisted by Customer Service and facilitate employee purchases.
- Stock Monitoring and Coordination: Monitor and update out-of-stock products on the website, coordinating with Merchandising teams for replenishment updates.
- Technical Support: Website Filter set up and management, provide second-line technical support to Client Services to resolve customer website issues and organize improvements for recurring technical problems.
- Collaboration with Senior UX & CS Manager: Work closely with the Senior UX & CS Manager to troubleshoot online customer experience problems and provide insights on enhancement opportunities.
- 3 years' of relevant experience in E-Commerce and/or order fulfillment with at least 1 year of experience working with Salesforce Commerce Cloud EcomM platform.
- Data entry experience.
- Fully bilingual (English, French).
- Excellent written and verbal communication skills (English, French).
- Proactive, strong operational sales-drive.
- Strong attention to detail and ability to multi-task.
- Time management, analytical, problem solving and decision-making skills.
- Proficient with web-based applications and common software.
- Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook), of which Excel is crucial for this role.
- Solid knowledge of SFCC Business Manager is crucial for this role.
- Knowledge of Microsoft D365 is an asset.
Birks is a luxury jewellery store with a rich history dating back to 1879. We pride ourselves on offering meaningful experiences and building intimate relationships with each and every one of our clients. As a member of our team, you will be empowered to be yourself and offer excellent customer service, creating long-lasting client relationships.
In return for your commitment to excellence, we offer competitive earnings, social benefits, wellness program, innovative and unique training programs, and employee discounts.