E-commerce Manager

5 days ago

Montreal, Quebec, Canada Cellcom Communications - Cellcom Full time
About the Role

We are seeking a highly skilled and experienced E-commerce Manager to join our team at Cellcom Communications. As a key member of our digital commerce team, you will be responsible for developing and executing strategies to drive online sales growth, enhance the customer experience, and improve conversion rates.

Key Responsibilities
  1. E-commerce Strategy & Execution
  • Develop and implement a comprehensive e-commerce strategy that aligns with the company's overall business objectives and growth targets.
  • Drive online sales through effective merchandising, promotions, and product launches, ensuring consistent revenue growth.
  • Analyze and optimize conversion funnels to maximize customer acquisition and retention.
Shopify+ Platform Management
  • Manage and optimize the Shopify+ platform, ensuring smooth functionality, site performance, and user experience.
  • Oversee the development of custom features and integrations with third-party tools.
  • Product Management: Manage the product catalog, including listing new products, updating descriptions, and ensuring accurate inventory levels.
  • Troubleshooting: Address technical issues, working closely with IT or third-party agencies to resolve platform-related challenges.
Digital Marketing & Customer Acquisition
  • Collaborate with the marketing team to design, execute, and monitor digital marketing campaigns across various channels.
  • Ensure the website is optimized for search engines, improving organic traffic through effective SEO strategies.
  • Utilize data analytics to identify key customer segments and tailor marketing efforts to enhance engagement and conversion.
Analytics & Reporting
  • Monitor key performance indicators (KPIs) such as traffic, conversion rates, average order value (AOV), and customer lifetime value (CLV).
  • Analyze data to make informed decisions on product offerings, pricing strategies, promotions, and marketing efforts.
  • Prepare regular reports on e-commerce performance, providing insights and recommendations to senior management.
Customer Experience & Retention
  • Continuously improve the online shopping experience by enhancing site usability, navigation, and design.
  • Work with the customer service team to ensure seamless support and quick resolution of customer issues.
  • Develop and implement customer loyalty programs, focusing on increasing repeat purchases and customer lifetime value.
Inventory & Supply Chain Coordination
  • Collaborate with the supply chain team to ensure accurate inventory levels, prevent stockouts, and manage product availability.
  • Optimize shipping and fulfillment processes to ensure timely delivery and minimize costs.
Team Leadership & Collaboration
  • Lead and mentor the e-commerce team, providing guidance on best practices and professional development.
  • Work closely with marketing, operations, IT, and finance teams to align e-commerce activities with overall business goals.
  • Manage relationships with external partners, including marketing agencies, affiliates, and other advisors assisting the company in growing revenues.
Industry Knowledge & Trend Analysis
  • Stay informed about industry trends, emerging technologies, and competitor activities to keep the company at the forefront of e-commerce innovation.
  • Conduct regular market analysis to identify opportunities for differentiation and growth.
Compliance & Risk Management
  • Ensure the e-commerce platform adheres to legal requirements, including data protection, consumer rights, and payment security standards.
  • Identify and address potential risks related to e-commerce operations, including fraud prevention and cybersecurity measures.

We are looking for a highly motivated and experienced professional who can lead our e-commerce efforts and drive business growth. If you have a passion for digital commerce and a proven track record of success, we encourage you to apply for this exciting opportunity.

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