Case Management Lead

2 days ago

Vancouver, British Columbia, Canada Canadian Red Cross Full time
Job Title: Case Management Lead

Job Summary:

The Canadian Red Cross is seeking a highly skilled and experienced Case Management Lead to join our team. As a key member of our Case Management team, you will provide leadership and direction to ensure the effective delivery of case management services to our clients.

Responsibilities:

  • Lead the Case Management team, providing direction and coordination for case management and business processes.
  • Model, lead, support, and provide guidance to Case Management Supervisors in case management planning activities and maintaining strong relationships with external stakeholders.
  • Conduct community needs assessments to identify evolving needs of the impacted population and make recommendations for escalation of operations/recovery programming as appropriate.
  • Provide regular comprehensive and timely operational reports for internal and external stakeholders.

Requirements:

  • University degree in Disaster Management, Emergency Management, Social Services, or Community Development, or equivalent experience.
  • Minimum 3-5 years of experience in a supervisory and/or management position.
  • Experience in program management, coordination, and client-facing work, including direct case management or a customer-focused role.
  • Experience with the Red Cross and relief or recovery operations and capacity building is a strong asset.
  • Experience managing virtual teams.
  • Language proficiency in English or French, with Indigenous and other languages considered an asset.

Working Conditions:

  • Ability to work non-traditional hours, including weekends and evenings occasionally.
  • Regular travel, including overnight travel within the province, may be required.
  • Must maintain a valid driver's license and a satisfactory driver's abstract.

About the Canadian Red Cross:

The Canadian Red Cross is a not-for-profit organization that helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. We are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

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