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Field Case Manager
2 months ago
We are seeking a highly skilled and experienced Field Case Manager to join our team at Innomar Strategies. As a key member of our organization, you will play a critical role in ensuring the seamless delivery of our services to healthcare professionals and patients.
Key Responsibilities- Establish and maintain strong relationships with physicians and their staff, serving as a single point of contact for program-related inquiries and support.
- Provide education and training to physicians and their staff on various program services, ensuring they have a comprehensive understanding of our offerings.
- Develop and implement therapy guidelines to manage physician expectations and ensure timely reimbursement.
- Review patient charts to complete necessary paperwork and obtain coverage, ensuring accurate and efficient processing.
- Assist medical directors in completing Special Authorization (SA) forms, enrollment forms, prescription renewals, and other documentation.
- Provide ongoing updates to physicians on their patients, ensuring timely and effective communication.
- Customize current program elements to meet the needs of assigned physicians, adjusting to in-clinic and remote MD requirements.
- Identify areas for risk and foster proactive, continued quality improvement, ensuring the highest standards of care.
- Collaborate with cross-functional teams to coordinate the patient journey, ensuring seamless transitions and optimal outcomes.
- Participate in scheduled physician meetings with sales representatives, providing expert insights and support.
- Attend Continuous Medical Education events and report new activities, staying up-to-date on the latest developments in the field.
- Regularly travel to various physician offices, providing on-site support and education.
- Report adverse events, ensuring prompt and effective resolution.
- Perform ad-hoc duties as assigned, demonstrating flexibility and adaptability.
- Registered nurse (RN) or related degree (pharmacists, science degrees) or equivalent transferable skills.
- Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience an asset.
- Bilingualism is an asset (requirement for province of Quebec).
- Previous Case Manager experience an asset.
- Basic CCPE an asset.
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple tasks and priorities at once.
- Comprehension of medical terminology.
- Strong analytical and organizational skills.
- Ability to analyze current enrollment volume by MD.
- Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart.
- Excellent time management skills & sense of urgency.
- Ability to collaborate effectively with program associates.
- Ability to work autonomously in a remote setting.
- Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces.
- Detail and result-oriented.
- Ability to adapt to change and ambiguity.
- Strong computer skills and knowledge of Microsoft Office.
- Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours.
- Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car.
- Adhere to Performance Standards and Procedures required by the program.
- Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
Cencora is a leading healthcare organization dedicated to creating healthier futures for individuals and communities. We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, including support for working families, training programs, and professional development resources.
We are committed to fostering a highly inclusive culture that supports our team members' ability to live with purpose every day. Our benefits package includes medical, dental, and vision care, as well as a range of additional perks and resources to promote overall well-being.
Work EnvironmentThis is a full-time position that requires regular travel to various physician offices. The successful candidate will be expected to work autonomously in a remote setting, with occasional participation in scheduled physician meetings and Continuous Medical Education events.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity.
