Settlement Services Case Manager

1 week ago

Vancouver, British Columbia, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly skilled and compassionate Settlement Caseworker to join our team at Belkin House. As a key member of our settlement services team, you will play a vital role in supporting newcomers to Canada in their transition to a new life.

Key Responsibilities
  • Case Management (70%)
    • Guide clients through the settlement and integration process, providing personalized support and guidance.
    • Assess client suitability for internal and external programs and services, and provide referrals and support in system navigation.
    • Maintain accurate and up-to-date case file information through our online case management system and physical documentation.
    • Receive program applications, maintain a waitlist database, and receive check-ins, referrals, and reference information.
    • Assess client needs and suitability for intake, occupancy extension, and discharge planning.
    • Perform intake and discharge procedures for clients, including direct client communication and administrative paperwork.
    • Monitor room and common area conditions, complete room inspections, and ensure client areas are clear of client items.
    • Orientate new residents to Belkin House's policies, procedures, and program expectations.
    • Develop and implement case management plans for assigned clients, assist clients in establishing goals, and monitor progress.
    • Monitor behavior, intervene in crisis situations, provide emotional support, basic/crisis counseling, advocacy, correction, and accountability as required.
    • Monitor the environment and clients to ensure overall safety and security of all staff, clients, volunteers, and community members.
    • Complete regular client status checks and room searches as required.
    • Participate in relevant trainings, workshops, internal and external events, case management meetings, program development meetings, new resident orientations, and floor meetings.
  • Program Delivery (15%)
    • Participate in the development of goals and objectives for newcomer programs, including evaluation and research for continued improvement.
    • Assist the case management team in developing and innovating new and existing programs and projects based on funding requirements and expansion opportunities.
    • Develop, coordinate, and facilitate relevant programs, including settlement orientation, housing, employment, education, language, and community building.
    • Host community building and networking events.
    • Ensure program procedures are maintained, develop relevant policies, learning guides, and facilitator materials as required.
  • Program Outreach (7%)
    • Coordinate and provide direct services and system navigation to newcomer clients, including occasional accompaniment.
    • Develop, implement, and evaluate outreach services and outcomes for newcomers.
    • Assist in the development of specialized projects, including collaborations with other BC-SAF HAVN and settlement service providers.
    • Represent Belkin House newcomer services, liaise, collaborate, and consult with professional supports, training, and other SAF HAVN service providers as applicable.
    • Provide accompaniment services as needed.
    • Provide information, referral, and supportive access to relevant services.
  • Other Duties (3%)
    • Demonstrate respect, honesty, and compassion in the administration of all duties.
    • Invest in professional development through continued training identified by yourself and management.
    • Perform other job-related duties as assigned.

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