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Case Management Team Lead
2 months ago
Job Summary:
The Canadian Red Cross is seeking a highly skilled and experienced Case Management Lead to join our team in BC Operations. As a key member of our Case Management team, you will provide leadership and direction to the team, ensuring the delivery of high-quality case management services to our clients.
Key Responsibilities:
- Lead the Case Management team, providing direction and coordination for case management and business processes.
- Model, lead, support, and provide guidance to Case Management Supervisors in case management planning activities and in maintaining strong and positive relationships with external stakeholders.
- Conduct community needs assessments to identify evolving needs of the impacted population as it relates to case management and support to self-recovery programming.
- Provide regular comprehensive and timely operational reports for internal and external stakeholders.
Operationalization of Case Management & Service Delivery Structures:
- Ensure Case Management services, tools, and processes are established as indicated through National direction and in alignment with the Case Management methodology.
- Implement and monitor Case Management service metrics that focus on effectiveness, timeliness, quality, and support operational planning and for reporting purposes.
- Engage and collaborate with the Rapid Deployment Case Management Team to ensure surge capacity as required, capacity building opportunities, sharing of best practices, and lessons learned throughout the operation.
- Monitor and ensure capacity, effectiveness, and quality within Case Management structure, identifying and implementing a beneficiary accountability/complaints with rapid response and improvements of service delivery and outcomes.
Communication and Representation:
- In coordination with local/geographic staff, establish and maintain regular communications with relevant authorities and stakeholders.
- Participate in and represent the Canadian Red Cross at coordination meetings, as well as liaise with relevant government authorities and external agencies as appropriate.
- Communicate regularly with the Senior Manager, Case Management or designate on all operational matters.
Requirements:
- Completion of a University Degree in Disaster Management, Emergency Management, Social Services, or Community Development and/or an equivalent experience.
- Minimum 3-5 years of experience in a Supervisory and/or management position.
- Experience in program management, coordination, and client-facing work that includes direct case management or a customer-focused role.
- Experience with the Red Cross and with relief or recovery operations and capacity building is a strong asset.
- Experience managing virtual teams.
- Language - must be able to read, write, and deliver services as appropriate to the operation in English or French. Indigenous and other languages considered an asset.
Working Conditions:
- The majority of the work is performed in an environment that is mostly clean and comfortable. Mobile (remote, home, or office) worker arrangements will consider the tools, resources, and environment required.
- Ability to work non-traditional hours is required, including working weekends and evenings occasionally. Ability to respond during non-traditional hours (i.e., late night or weekends) and long hours of work in a demanding context.
- Regular travel, including overnight travel within the province, will be required.
- Must maintain a valid driver's license and a satisfactory driver's abstract.
- Potential for responding in disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable clients). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process, which includes a satisfactory Enhanced Police Information Check (E-PIC).
