Passenger Service Trainer

3 days ago


Montreal, Quebec, Canada Menzies Aviation Full time

Job Summary

Menzies Aviation is seeking a highly skilled and experienced Passenger Service Trainer to join our team. As a key member of our training team, you will be responsible for delivering high-quality training programs to ensure our staff have the necessary skills and knowledge to provide exceptional customer service.

Main Responsibilities

  • Develop and deliver training programs for new hire and annual recurrent training for all station personnel.
  • Collaborate with airline customers to ensure all training material is up-to-date and meets regulatory standards.
  • Coordinate with corporate training modules to ensure alignment with company policies and procedures.
  • Support employees and supervisors in maintaining a safe and secure work environment.
  • Participate in safety audits and provide corrective action assistance to management.
  • Complete passenger service audits and other reports as requested.

Requirements

  • High school diploma, GED, or equivalent work experience.
  • Thorough knowledge of passenger service operations, aviation security, safety practices, and customer supplier relationships.
  • Ability to lead, coach, and develop staff.
  • Valid driver's license with good driving record.
  • Ability to read, write, and speak fluent English and Spanish beneficial.
  • Proficient with Microsoft Excel and Word programs.

What We Offer

Menzies Aviation offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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