Passenger Service Training Manager

2 months ago

Montreal, Quebec, Canada Menzies Aviation Full time

Job Summary

Menzies Aviation is seeking a highly skilled Passenger Service Trainer to join our team. As a Passenger Service Trainer, you will be responsible for delivering new hire and annual recurrent training for all station personnel, ensuring that training courses are aligned to support and ensure safe and secure operations in accordance with the highest possible standards of safety, security, and all government statutory requirements.

Main Accountabilities

  • Develop and deliver comprehensive training programs for passenger service staff, focusing on safety, security, and customer service.
  • Collaborate with airline customers to ensure all Initial and recurrent training material is up to date and meeting regulatory standards.
  • Coordinate with corporate training modules to ensure alignment with station training and training matrix.
  • Support employees and supervisors in undertaking protective and preventative measures necessary to achieve compliance with health and safety legislation.
  • Participate in safety audits daily and provide corrective action assistance to management.
  • Complete passenger service audits and other reports as requested.

Qualifications and Experience

  • Must be able to hold and maintain all required airport security clearance.
  • Must be a minimum of 18 years of age and legally able to work in Canada.
  • Must have high school diploma, GED or equivalent work experience.
  • Thorough knowledge of passenger service operations, aviation security, safety practices, legislation, and customer supplier relationships.
  • Demonstrate ability to lead, coach, and develop staff.
  • Valid driver's license with good driving record.
  • Ability to read, write, and speak fluent English and Spanish beneficial.
  • Detailed knowledge of customer airlines DCS and manual check-in procedures.
  • Detailed knowledge of Customer Care Program.
  • Detailed knowledge of IATA Dangerous Goods procedures.
  • Ability to effectively communicate verbally and in writing.
  • Must have strong relational, communication, and presentation skills.
  • Must be able to multitask and meet tight deadlines.
  • Must be able to work extended hours on short notice during non-routine operations.
  • Proficient with Microsoft Excel and Word programs.
  • Must enjoy dealing with people daily.
  • Ability to lift up to 70 lbs., comfortable with bending, kneeling, and pushing and pulling file boxes.
  • Ability to understand how the function impacts on the operation, corporate, and statutory compliance.
  • Ability to make decisions if required.
  • Act with Integrity.
  • Uphold the image and standards of the company at all times.

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