Customer Service Ambassador

2 days ago

Montreal, Quebec, Canada GardaWorld Full time
{"Job Title": "Facilitator", "Job Responsibilities": "Key Responsibilities:
  • Provide exceptional customer service to the traveling public.
  • Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
  • Accompany passengers through screening, helping with their belongings and explaining the process.
  • Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
  • Provide information about CATSA's regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
  • Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
  • Proactively intervene where required, either in the queue or on the screening line.
  • Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).
Qualifications:
  • Post-secondary education or equivalent work experience.
  • Strong empathy, active listening, and customer service skills
  • A minimum of 1-3 years of customer service experience.
  • Ability to communicate fluently, clearly, and effectively in both French and English
  • Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
  • Ability to provide physical support to passengers with reduced mobility, upon request.
  • Ability to stand and walk for extended periods of time.
Employment Details:
  • Employment Type: Permanent
  • Locations: Toronto, ON & Montreal, QC
", "Company Overview": "GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.", "Job Description": "As a Facilitator at GardaWorld, you will play a vital role in providing exceptional customer service to the traveling public. You will engage with passengers who require assistance, accompany them through screening, and provide information about CATSA's regulatory signage. You will work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service. If you have a passion for customer service, are fluent in English and French, and are looking to start a career with a great company, we want to hear from you.", "Contact Information": "We thank all candidates for their interest; however, we will communicate only with the selected candidates.", "Disclaimer": "GardaWorld is an equal opportunity employer and welcomes applications from diverse candidates.", "Language": "English"}

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