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Customer Service Ambassador
2 months ago
About the Role:
GardaWorld is seeking a highly skilled and empathetic individual to join our team as a Facilitator. As a key member of our customer service team, you will play a vital role in ensuring that our passengers receive exceptional support and assistance during the screening process.
Key Responsibilities:
- Provide top-notch customer service to the traveling public, responding to their needs and concerns with a high level of empathy and understanding.
- Engage with passengers who require assistance, offering support and accommodations to ensure a smooth and stress-free experience.
- Accompany passengers through screening, helping with their belongings and explaining the process in a clear and concise manner.
- Explain options available to passengers for screening of their person and special items, medical devices, and sensitive cultural or religious items.
- Provide information about regulatory signage to passengers with vision loss, using our tactile communications booklet.
- Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
- Proactively intervene where required, either in the queue or on the screening line.
- Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector.
Requirements:
- Post-secondary education or equivalent work experience.
- Strong empathy, active listening, and customer service skills.
- A minimum of 1-3 years of customer service experience.
- Ability to communicate fluently, clearly, and effectively in both French and English.
- Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
- Ability to provide physical support to passengers with reduced mobility, upon request.
- Ability to stand and walk for extended periods of time.
What We Offer:
- Employment Type: Permanent
- Locations: Toronto, ON & Montreal, QC
