Director, Industry Relations Expert

4 days ago

Ottawa, Ontario, Canada Payments Canada Full time
About the Role

We are seeking a highly skilled and experienced Director, Industry Relations to join our team at Payments Canada. As a key member of our organization, you will play a critical role in building and maintaining strong relationships with our members and stakeholders.

Key Responsibilities
  • Strategy and Relationship Management
    • Develop and execute a comprehensive external engagement strategy, working closely with our Policy and Government Relations team.
    • Establish and maintain meaningful relationships with a broad set of member and payment ecosystem stakeholder representatives.
    • Lead the Industry Relations team to foster deep member and stakeholder relationships and provide trusted advice to Payments Canada employees.
    • Act as a trusted advisor to our Executive Leadership Team and support their member and stakeholder engagements as appropriate.
  • Ecosystem Engagement and Internal Collaboration
    • Solicit ecosystem input on opportunities for Payments Canada to add value for members and stakeholders.
    • Solicit and interpret industry views on how strategic developments in the global, North American, and Canadian payments environments may impact Payments Canada, its members and stakeholders.
    • Support the senior Payments Canada liaison to the Member Advisory Council (MAC) and Stakeholder Advisory Council (SAC), including advising on the development of work plans and agendas.
    • Work closely with Payments Canada colleagues to design, implement, and evolve procedures, policies, rules, and new services to continue to provide value to our members and stakeholders.
    • Share expertise as a participant in select working groups and forums.
  • Team Development and Leadership
    • Provide thought leadership to the members and stakeholders on global trends and proactively engage in discussions on impacts to Canada and its ecosystem.
    • Be seen as a Payments Expert that provides insight and value to our members and stakeholders.
    • Champion the member and stakeholder 'voice' internally with all internal partners to ensure our external perspectives are considered in all we do.
    • Create and manage a development plan for each team member and actively coach and mentor to establish a reputation in the market as leaders in coalescing the various stakeholders in the market.
Requirements
  • Graduate or equivalent degree in business, economics, commerce, or related discipline;
  • Minimum ten (10) years' progressive experience in leading industry relations, client engagement, relationship management type functions;
  • Minimum of five (5) years in a people leadership role;
  • Deep understanding of the Canadian payment ecosystem and emerging domestic and international payment-related trends.
  • Superb facilitation skills and an ability to collaborate and build relationships quickly, manage difficult conversations, surface issues and interests, and build consensus;
  • Proven stakeholder management skills. Ability to deliver win-win solutions in complex situations;
  • Highly effective communicator who can 'read the room' and tailor communications to deliver compelling presentations to small and large groups and maximize engagement;
  • Experience in developing and executing short, medium and long-term strategic plans;
  • Ability to see the big picture and assess complex, multi-dimensional issues with incomplete information, to identify what matters, and develop sound recommendations;
  • Government of Canada Reliability clearance or eligibility to obtain.
Preferred Qualifications
  • Bilingualism (English and French) is considered an asset.

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