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Integrated Care Manager
2 months ago
We are seeking a highly skilled and experienced Integrated Care Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As an Integrated Care Manager, you will play a critical role in coordinating and overseeing the work of our multi-disciplinary team, ensuring the delivery of high-quality, culturally safe care to our clients.
Key Responsibilities- Conduct human resources planning in conjunction with the Senior Leadership Team and identify resource needs for the site.
- Manage recruitment in conjunction with the HR Manager and provide support with hiring decisions.
- Oversee the onboarding of new team members.
- Support in the development and performance of team members, including conducting regular performance management meetings.
- Support team members in their use and collection of information for the electronic medical record.
- Manage the day-to-day resource needs of the team, monitoring schedules including vacations to ensure adequate coverage at all times.
- Provide overall leadership and management to the team to ensure effective functioning and alignment with our values and beliefs.
- Build an environment of high trust, inter-professional collaboration, innovation, and organizational learning.
- Provide support to the team in understanding the vision and strategic plan at ACCS - ARES Customer Care Solutions GmbH.
- Provide support to the team to ensure an integrated and culturally safe client experience.
- Oversee all aspects of client engagement, including gathering feedback from clients and implementing process improvement initiatives.
- Oversee site management, including building operations and maintenance, IT oversight, Health & Safety, as well as general building issues.
- Post-secondary education in healthcare, public administration, organizational management, leadership, business management, or equivalent.
- Direct experience with Indigenous peoples, communities, and traditional Indigenous communities.
- Comprehensive knowledge of Indigenous history and the impacts on health.
- Knowledge of wholistic health models and strategies.
- Knowledge and experience working with the social determinants of health.
- Knowledge of and support for traditional Indigenous healing practices, cultural diversity, and cross-cultural learning.
- Knowledge of multi-service, inter-professional teams and collaborative professional practice.
- Ability to work with multiple stakeholders across broad sectors, including health, government, and Indigenous organizations.
- Strong computer skills and proficiency with MS Office.
- Ability to take initiative and make effective decisions in a timely manner.
- Organizational skills and time management skills.
- Exceptional communication skills, including written and verbal.
- Superior leadership skills, including human resource management, team development, and teamwork.
- Strong networking and relationship management skills.
- Ongoing willingness to learn Indigenous cultural competency and cultural traditions and practices.
- Access to a reliable vehicle, a valid driver's license, and insurance is required with ability to travel regularly within the region and occasional provincial travel as required.
- Clean and current police check as a condition of employment.
- Up-to-date immunizations and records.
