Visitor Engagement Specialist
1 month ago
Position Overview
Are you passionate about providing exceptional service? The Calgary Zoo is seeking a Guest Relations Customer Service Representative for an exciting seasonal opportunity. In this role, you will be the face of the Zoo, creating memorable experiences for our visitors.Key Responsibilities
Welcome and assist guests at various locations throughout the Zoo, offering directions and answering inquiries. Thrive in a dynamic environment, adapting to changing circumstances and managing multiple tasks, especially during peak attendance. Promote and process sales for day admissions, memberships, special events, and Sunday brunch, aiming to exceed sales goals. Operate point-of-sale systems and access control devices efficiently. Aid guests with the parking system and ensure compliance with Zoo policies during busy periods. Support a dedicated team in organizing school bus arrivals, guiding large groups of students safely into the Zoo. Set up and dismantle signage, barriers, and scanning stations, along with other opening and closing tasks as needed. Maintain cleanliness and sanitation of work areas, including high-touch surfaces and staff facilities. Adhere to the Zoo's health and safety protocols. Perform additional duties as required.Qualifications
High school diploma preferred. Experience with cash handling and point-of-sale systems, with the ability to balance transactions. Comfortable working independently and collaboratively within a team. Ability to manage multiple priorities in a fast-paced setting. Strong customer service and problem-solving skills, especially in challenging situations. Basic computer skills are necessary. Flexibility and dependability for shift changes. Mature work ethic and responsibility. Excellent verbal and written communication abilities.Working Environment
Combination of indoor and outdoor work. Prolonged periods of standing, walking, and some light lifting required. Schedule includes weekdays and weekends, with potential early morning and evening shifts. Frequent interaction with Zoo visitors. The Calgary Zoo is committed to providing a safe and enjoyable environment for both staff and guests. If you are enthusiastic about wildlife conservation and customer service, we encourage you to consider this opportunity.-
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