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About MaintainX, Inc.
MaintainX, Inc. is a leading provider of mobile-first workflow management platforms for industrial and frontline workers. Our cloud-based tool enables maintenance, safety, and operations on equipment and facilities, empowering operational excellence for businesses worldwide.
We've secured significant funding to drive innovation and growth, with a strong focus on delivering exceptional value to our clients.
Job Summary
We're seeking a highly skilled Senior Implementation Consultant to join our team. As a key member of our implementation team, you will be responsible for leading customer interactions, managing client expectations, and ensuring end-user satisfaction.
Key Responsibilities
- Lead customer interactions, communications, and identify ways to maximize the value of our product.
- Serve as the client manager during implementation, understanding their business operations and managing client expectations.
- Collaborate with software developers and engineers on requirements for API integration, data conversion, and business logic.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues, proactively troubleshooting and resolving problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through advice and recommendations, and ability to communicate about client's maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives.
Requirements
- 6 to 10 years of relevant experience in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- BSc/BEng/BA degree or equivalent years of experience.
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Experience working with clients at multiple levels within the organization.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
- Ability to learn the MaintainX product within 30 days to advise customers.
What We Offer
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
- A Work Culture where:
- You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
- We believe in meritocracy, where ideas and effort are publicly celebrated.
