Implementation Consultant

3 weeks ago

Old Toronto, Ontario, Canada Rockwell Automation Full time
Implementation Consultant Role

Rockwell Automation is a global leader in industrial automation, and we're seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a critical role in helping our clients successfully implement and adopt our industry-leading CMMS software.

As a key member of our implementation team, you will be responsible for providing expert guidance and support to our clients throughout the implementation process. This includes training clients' employees on product functionality, communicating information about the implementation process, and guiding and supporting our clients through each project milestone until successful launch of their new software is achieved.

Your Key Responsibilities:
  • Act as the primary point of contact for clients during the implementation phase of their journey.
  • Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes 'time to value', and supports expansion over time.
  • Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs.
  • Proactively manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline.
  • Develop and deliver client-specific training programs, including the creation of client-specific training material (e.g., documents and videos).
  • Assist clients with the collection, loading, and configuration of data.
  • Design and build client-specific reports and dashboard KPIs & widgets.
  • Support system integrations between Fiix & ERP systems.
  • Record project progress and store all project artifacts in a central repository.
  • Collaborate with teammates to identify, refine, and implement CMMS & implementation best practices.
  • Assist with the training & development of new Implementation Consultants.
  • Measures of Success: customer feedback, utilization %, contribution to team initiatives.
The Essentials:
  • Bachelor's Degree in a relevant field.
  • Legal authorization to work in Canada is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
  • The ability to travel 40% of the time.
  • A valid driver's license.
The Preferred:
  • This role typically requires a minimum of 5 years experience in a software implementation role; SaaS and/or CMMS software experience.
  • Bilingual proficiency in French and English.
  • Prior experience in the Maintenance and Reliability industry considered an asset.
  • Strong customer skills; excellent verbal, written, and presentation skills.
  • Prior experience translating customer requirements into workable software solutions.
  • Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans.
What We Offer:
  • Health Insurance including Medical and Dental.
  • Health Care Spending Account (HCSA – dependent on the plan chosen).
  • Employee Assistance Program (EAP).
  • Retirement plans.
  • Paid Time off.
  • Volunteering Time off.
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP).
  • Employer Paid DC Pension.
  • Maternity and Parental Leave Top-Up.
  • Fitness Reimbursement Program.
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

At Rockwell Automation, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

For this role, the Base Salary Compensation is from 86,080.00 - 129,120.00 CAD with an annual target bonus of 5% of base salary. Actual pay will be based on factors such as skills, knowledge, education, and experience.

#LI-PD1

#lifeatROK

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.

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