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Implementation Consultant

2 months ago

Old Toronto, Ontario, Canada KEV Group Full time
Job Title: Implementation Consultant

KEV Group is a leading provider of SaaS solutions for K-12 schools, and we're seeking an experienced Implementation Consultant to join our team. As an Implementation Consultant, you will play a critical role in delivering exceptional customer experiences by leading the implementation of our software solutions.

Key Responsibilities:
  • Lead customer implementations, ensuring timely and successful onboarding
  • Provide impactful training to customers, both at a district and school user level
  • Build strong relationships with key customer stakeholders, influencing adoption of implementation and software usage best practices
  • Drive day-to-day project activities through sound project management principles and methodologies
  • Collaborate with other Professional Services team members and teams on delivery of services related to software implementations
  • Liaise with Customer Success Account Managers to facilitate smooth transitions of customers as they progress through the journey from Implementation to Support
Requirements and Skills:
  • 3+ years of project management experience in SaaS professional services
  • Experience onboarding and training customers in the SaaS space, ideally in the K-12 segment
  • Knowledge of finance, bookkeeping, and accounting practices
  • Excellent oral and written communication, presentation, and interpersonal skills, with a track record of exemplary customer outcomes
  • Proven track record of meeting deadlines and using project management and customer success best practices
  • Ability to multitask and deal with requests from multiple customers and departments
  • Ability to communicate with technical and non-technical audiences, interface with a broad range of contacts from technical staff, business partners, customers, and senior management
  • Strong customer service skills, with exceptional interpersonal communication and ability to influence
  • Detail-oriented, with excellent analytical and problem-solving skills
  • Quick learner, adaptable, ability to "wear different hats" and adapt to changing customer expectations
  • Ability to thrive in a diverse, fast-paced, entrepreneurial environment and remain calm in stressful situations
  • Very well organized with the ability to handle multiple concurrent activities
What We Offer:
  • Comprehensive health and dental benefits
  • Continuing Education
  • Great colleagues and collaboration

KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.